Job Description

Job Description

Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Internship Program

At Five9 we are committed to providing an exceptional experience for our interns.  We tailor our program to provide participants with real, impactful work, contributing directly to the continued success of Five9.  Through our Speaker Series, Intern Buddies, Employee Resource Groups, and other events, you'll have the opportunity to meet and learn from some of the best in the business.

This is a full-time, paid internship based out of our headquarters in San Ramon, CA. The program runs 11 weeks with the opportunity to start in early or mid-June.

As an intern at Five9, you can expect to:

Learn. Learn about Five9, our culture and what makes Five9 special.

"The people here at Five9 have been super supportive of my learning - it's less intimidating to approach people, ask them about what they do, and more often than not they're willing to teach you a few things about their fields of work." – 2024 Security Software Engineer Intern

Contribute. Contribute to the success of the company, your team, and real, impactful projects.

"Working at Five9 has been an enriching journey of learning and impact, where the work I am doing truly feels significant. I've gotten the chance to learn about high level business strategies and ensure that the work I do contributes to the business's overarching goals." – 2024 PS Education Services Intern

Grow. Grow as a student, an employee, as a person!

"I have always been very career-oriented, and this summer I've realized how important it is to also focus on other aspects of my life. Meeting different employees at Five9 and hearing their career trajectory made me realize that everything will work out, eventually, and to take my time exploring my interests. However, that doesn't mean I will halt all career goals. I plan to continue networking with industry professionals and building my knowledge on using different data analytics tools. Seeing the way my team and the People Team utilize the data we have, made me realized just how much I enjoy working with and interpreting the data that is gathered." – 2024 Talent Management Intern

The Team

We're a collaborative, energized team of talented designers passionate about building awesome products. We value knowledge sharing and mutual growth, making it a common practice to level up together. We're a Figma-loving, multi-disciplinary team working in a fast-paced environment.

Responsibilities

• Assist in user research: Participate in user interviews, surveys, and usability testing, and help the team gather and synthesize insights.
• Convert user insights into product design communication artifacts like journey maps and personas.
• Collaborate with designers and product managers to create user flows, mockups, and high fidelity prototypes using components from our design system.
• Participate in design critiques and reviews: Present and receive feedback on design work, contributing to iterative improvement.
• Utilize your visual design skills to assist giving designs a visual polish.
• Collaborate with cross-functional teams: Work closely with product managers, engineers, and other stakeholders to ensure design alignment.
• Support the design team with day-to-day tasks.

Qualifications

• Rising college senior or above, pursuing an undergrad degree in Product UX Design, and User Research.
• Must be able to work out of the San Ramon, CA headquarters this summer.
• Excellent communication, presentation, and storytelling skills.
• Stellar visual design skills and a deep understanding of UX and UI principles.
• Proficient Figma chops, including working as a consumer of components from our design systems, auto-layout, building components, and prototyping.
• Familiar with user research methodologies (e.g., interviews, surveys, usability testing, etc.).

This is a full-time, paid internship based out of our headquarters in San Ramon, CA. The program runs 11 weeks with the opportunity to start in early or mid June. This role is hybrid. 3 days a week (M, W, TH) in office is required.

As part of our commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.

If you have any questions about the compensation related to this position, please discuss with your recruiter.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The hourly compensation for this role is:

$25—$25 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: -pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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