American Express Claims Representative Job at Zurich Insurance Company Ltd., Stevens Point, WI

SWd0YkV0cTVzbHlPQjBNa3luTC9rUXRH
  • Zurich Insurance Company Ltd.
  • Stevens Point, WI

Job Description

 

Zurich Cover More is seeking an American Express Claims Representative to join our Group in North America.

 

Travel Guard is one of the world's leading providers of Travel Insurance globally. Our value-based approach to doing business, combined with unrivaled customer service has helped us to attract and maintain highly skilled teams of employees who enjoy providing top notch customer care focused on solutions to our clients around the world. Our employees are empowered to make decisions and suggestions in the best interest of our customers. If you are seeking opportunities to further your skillsets, be empowered to make decisions, work with diverse teams of all backgrounds, and be rewarded for your individual performance look no further!

 

The American Express Claims Intake Group provides support and service to American Express Card Members who enjoy Travel and Cell Phone Insurance Benefits embedded on their cards. We are an inbound call center focused on providing top tier customer service experiences while effectively navigating claims situations. In this role, you will become intimately familiar with an array of insurance products in order to appropriately describe the benefits to Card Members, as well as a case management system to assist Card Members in starting their process towards reimbursement. We take pride in our ability to build relationships and lasting impressions through our interactions with our clients while ensuring all of their needs are met. If you’re interested in becoming part of this exciting and growing team, we would love to hear from you!

 

Responsibilities Include:
Maintain knowledge of insurance products to accurately describe benefits to Card Members.
Create a positive experience over the phone for all clientele requesting our services and assistance. 
Multitask work streams to effectively move work forward in all areas (call handling, email, etc.)
Ability to navigate multiple systems while effectively handling calls.
Creative and critical thinking to provide out-of-the-box solutions where necessary.
Provide keen attention to detail to appropriately document and capture content of phone calls in our case management/policy systems.
Work closely with leadership to fine tune skillsets and apply feedback to meet role expectations.

 

Basic Qualifications:
High school diploma or equivalent
Ability to work 2nd shift 11a-7p
Ability to work in office 2-3 shifts per week

 

Preferred Qualifications:
A record of providing outstanding customer service (1+ year preferred)
Excellent verbal and written communication skills
Attention to detail and accuracy in gathering and entering information into a system
Analytical skills in reviewing and interpreting policy coverage and claim status
Ability to effectively manage and prioritize tasks
Ability to respond to high end clientele with professionalism and clarity

 

You are joining us at a pivotal time in our business. With the recent acquisition of AIG’s global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.

 

We’re for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance – we want to ‘cover more’.

 

Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 

Job Tags

Shift work, Afternoon shift,

Similar Jobs

Skilled Trades Services

Low Voltage Technicians and Helpers Job at Skilled Trades Services

Now Hiring several Low Voltage Technicians and Helpers . There is opportunity for overtime. Description: Install and troubleshoot CCTV , Read Prints, plan, and work as a team Wages are confidential and discussed case by case based on experience. Qualifications... 

Synergy Interactive

Cyber Security Engineer Job at Synergy Interactive

 ...Seeking multiple Cyber Security/Threat Modeling Engineers to my client on their dynamic, cross-functional team dedicated to delivering cutting-edge digital business transformation solutions for our clients. This is an individual contributor position with a strong focus... 

Centraprise

Teradata and Hadoop Developer Job at Centraprise

 ...Teradata and Hadoop Developer Charlotte, NC / Plano, TX (Onsite) Full Time Job Description: Must have: ~10+ years' experience as a Analyst or Developer. ~7+ years of advanced SQL experience and understanding of relational databases. ~5+ years of experience... 

Bartlett Roofing

UI/UX Designer (In-Office) Job at Bartlett Roofing

 ...Were Growing Our In-House Design Team at Bartlett Roofing! Location:Boise, Idaho (In-Office Only) Bartlett Roofing is expanding its in-house design team! We are seeking a highly skilled UI/UX Designer with extensive experience in Figma to help shape the future of... 

ABB

Field Service Technician Job at ABB

 ...opportunity to execute service work as per work instructions and...  ...the role is: Working from home-based office, will travel to...  ..., and performing analysis through remote or on-site activity in...  ...of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR...