Job Description

This range is provided by Modis. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$60.00/hr - $65.00/hr

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Akkodis is seeking an Application Support Specialist for a contract position with our Fortune 500 banking client.

Rate: $60 - $65/hr W2. The rate may be negotiable based on experience, education, geographic location, and other factors.

Location: Pennington, NJ or Jersey City, NJ - onsite 3 days a week

Details:

This job is responsible for providing support to end users and responding to issues related to incidents and problem management for multiple applications, focusing on leading triage activities on all business impacting incidents. Key responsibilities include ensuring compliance with incident management and problem management policies and procedures. Job expectations include serving as a key focal point for the customer, client, and associate experience and restoring any impacts to those experiences regardless of where the root cause of the impact lies.

Responsibilities:

• Leads and manages bridge line troubleshooting, engages in technical research, and escalates issues to leadership as needed.
• Ensures all impacts are accurately recorded and documented in the system of record, verifies documents and wikis are updated and available for use during triage, and supports on call responsibilities for incidents, the documentation of application flows, impacts during outages, the customer experience, and contacts for support needs.
• Troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk, real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.
• Assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration.
• Identifies business impact, interprets monitors, dashboards, and logs, and writes queries to accurately calculate and communicate impacts to leadership in partnership with senior team members or specialists within Technology Services
• Promotes and enforces production governance during triage, and identifies production failure scenarios, vulnerabilities, and opportunities for improvement, determines appropriate actions, and escalate issues as needed.
• Analyzes, manages, and coordinates incident management activities to detect problems that potentially affect the service level.
• Fulfills research requests, ad hoc reports, and offline incidents at the direction of senior team members or the Technology/Production Services teams.
• Part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring Production Governance.
• Work closely with Technology Infrastructure and Development Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.

Requirements:

• Strong production support background with exposure to level two production support tasks.
• Experience on working with Oracle/PLSQL, Unix/Linux, Autosys, JIL script, Windows/networking basics.
• Knowledge in Informatica, Hadoop, BI reporting tools would be preferred.
• Understanding of Incident, Problem, Change management.
• Good analytical and reasoning skills.
• Excellent communication, interpersonal and relationship development skills.
• Exposure to working in a global team.
• Bachelors degree in computer science or related technical field.
• 5+ years of relevant IT experience in application production support with strong exposure to level two production support tasks.
• Experience with Oracle/PLSQL, OBI, Hadoop, Collibra, Informatica, Unix/Linux, Autosys, JIL script, Windows/networking basics.
• Experience with on-call support for triaging problems, coordinating with various support teams across the organization and carrying out activities related to incident and problem management.
• Excellent communication, interpersonal and relationship development skills.
• Willingness to work some weekends and bank holidays as part of a 5-day week shift pattern, and participate in on-call rotation for off-hours and weekend support as needed.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Banking, Financial Services, and IT Services and IT Consulting

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