Job Description

Job Description

Job Description

Who We Are:

We are a thriving, family-owned business that is passionate about our employees! We strive to offer a work environment that you not only love, but that allows you to have a work-life balance. We offer a generous time off package, and the best part... we don't work weekends! We offer an environment that is fun, clean and organized, and ready to help you succeed!

The General Manager is responsible for overseeing the daily operations of the shop, ensuring efficient production and management. This role involves coordinating with technicians, managing payroll, maintaining quality control, and fostering a high level of customer satisfaction.

• Daily Operations Management:
• Oversee daily shop operations including production and board meetings.
• Ensure that work is accurately dispatched and allocated to technicians.
• Financial Oversight:
• Conduct weekly flags and semi-monthly payroll processing.
• Review and write job estimates, manage jobs, and handle warranties and VIP accounts.
• Close job files, ensuring profitability and accuracy of repair orders.
• Shop Maintenance:
• Maintain cleanliness and organization of the shop and lot.
• Ensure all repairs, facilities, and equipment meet established quality standards.
• Quality Control:
• Implement quality control protocols to ensure all work meets company standards.
• Conduct customer follow-ups and review surveys/online feedback to uphold high satisfaction levels.
• If the advisor is not available to do a final walk around of the vehicle with the customer, the manager should do so.
• Employee Management:
• Conduct weekly one-on-one meetings with employees to discuss performance and address any issues.
• Collaborate with the District Manager (DM) on recruiting, hiring, and conducting employee reviews.
• Growth and Development:
• Work with the DM to maximize shop capacity through effective marketing, scheduling, and cultivating work sources, including insurance Direct Repair Program (DRP) performance.
• Drive initiatives to grow the shop and enhance operational efficiency.

• Expectations:
• Maintain a high standard of operational excellence and accountability among team members.
• Foster a collaborative and productive work environment.
• Commit to continuous improvement in processes and customer satisfaction.

• A fantastic work culture with leadership support
• Health, dental, and vision insurance
• 401(k) plan with company match
• Christmas club program with company match
• Company-paid life insurance and long-term disability
• Short-term disability
• Critical illness and accident coverage
• Employee Assistance Program
• Paid time off
• Paid holidays

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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