Job Description

Job Description

Job Description

Land of a Thousand Hills Coffee is seeking an experienced barista to craft beautiful

coffee full-time and part-time for the Alpharetta/Cumming community. LTH Coffee is a seed-to-cup company that collaborates directly with Rwandan coffee farmers, operates two washing stations in-country, roasts in Atlanta, and serves the community through multiple cafes across the US. What sets an LTH “Coffee & Social” apart is in addition to specialty coffee we serve craft cocktails, beer, wine, and food while inviting the community to enjoy live music and other social events.

Position Summary

Baristas offer outstanding customer service through friendly courteous communication, excellent product knowledge, and superior barista skills.

Duties and Responsibilities

● Adheres to all company policies, protocols, and practices, both behind the bar and at

the FOH, including cash handling and safety

● Maintains a clean and organized workspace so that fellow shift team members and

other team members can locate resources and products quickly

● Ensures appropriate representation of the company brand through maintaining a

clean, well-organized, and appropriately stocked coffee bar

● Actively monitors inventory and upholds company standards through appropriate

displaying and rotation of company merchandise and store products

● Adheres to the company’s dress code and health and safety requirements

● Actively keeps all work areas and equipment clean and ready for the next order.

• Tidies merchandise area, performs inside and outside sweeps to collect used dishes,

tidy, and address customer needs, and restocks supplies during quieter times

Drink Quality/Education:

● Prepares and serves coffee and tea beverages as well as food items according to

established company routines and ensures they consistently reflect the LTH quality and

presentation standards

● Actively maintains knowledge on current LTH coffee offerings and confidently and

accurately shares product information with customers

● Actively participates in coffee and tea tastings to further product knowledge and help

identify potential issues and deficiencies

● Educates customers on all LTH coffees on offer

● Demonstrate interest in an ongoing pursuit of education, training, and specialty coffee

industry trends

Customer Engagement:

● Consistently greets customers in a friendly, courteous, and enthusiastic manner as

they enter the premises; Engages customers in a pleasant manner and serves them in

an expedient manner; Thanks customers for their patronage as they leave the

premises.

● Responds to questions, orders, and concerns in a patient, open, confident, and

positive manner

● Engage customers about their drink preferences and tailor suggestions accordingly

● Facilitate easy dialogue with customers regarding other product offerings, including

whole bean coffee, tea, complimentary food offerings, merchandise, as well as any

current promotions

● Takes drinks to customers during quiet times in an effort to provide individual service

and opportunities for engagement

● Interacts with customers and addresses their needs while performing inside and

outside sweeps to tidy and collect used dishes.

Coffeebar Initiatives:

● Participates in store-wide sales and fundraising initiatives

● Demonstrates independent initiative in carrying out routine tasks

Job Requirements Education and/or Experience:

• High School Diploma or General Education Degree (GED), along with relevant

experience in the specialty coffee, retail, hospitality, and/or customer service industries

● Applicants 18 yrs. old or older must have a valid alcohol permit in Forsyth county

● ServSafe or other food handlers permit is a plus

● Previous experience using Toast point of sale is a plus

We are looking forward to receiving your application.

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