BDC Manager Job at Nashville Nissan Careers, Nashville, TN

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  • Nashville Nissan Careers
  • Nashville, TN

Job Description

  • Job Title: Automotive Sales BDC Manager**
  • *Location: Downtown Nashville Nissan**
  • *Compensation: Starting at $20.00/hour + Commission Based on Department Performance**
  • *Job Type: Full-Time**
  • *Reports to:* Internet Sales Manager
  • About Us:*
Downtown Nashville Nissan is a premier automotive dealership committed to delivering an exceptional customer experience. We are seeking a motivated and results-driven *Sales BDC (Business Development Center) Manager* to lead and build our BDC team, drive customer engagement, and maximize sales opportunities. *Job Summary:* The *Sales BDC Manager* will be responsible for overseeing and optimizing the dealership’s Business Development Center, focusing on inbound and outbound lead management, customer follow-ups, and appointment setting to support the sales team. This role involves coaching and managing a team of BDC Representatives to ensure high performance and conversion rates while maintaining excellent customer service standards. The *BDC Manager* will report directly to the *Internet Sales Manager* within the department.
  • Key Responsibilities:*
  • Lead & Manage the BDC Team:* Hire, train, and mentor BDC Representatives to enhance their skills in handling customer inquiries, scheduling appointments, and following up on leads.
  • Optimize Lead Management:* Oversee inbound and outbound calls, internet leads, and customer follow-ups to maximize showroom visits and sales conversions.
  • Monitor & Improve Performance:* Track department KPIs, including appointment show rates, lead conversion rates, and customer engagement metrics, ensuring goals are met.
  • Collaborate with Sales Management:* Work closely with the *Internet Sales Manager* and sales managers to align BDC strategies with dealership sales objectives.
  • Develop Effective Scripts & Processes:* Implement and refine phone, email, and text communication strategies to enhance customer interactions.
  • Ensure CRM Utilization:* Maintain accurate and up-to-date customer records in the dealership’s CRM system to improve follow-up efficiency.
  • Enhance Customer Experience:* Provide a high level of customer service and ensure that all BDC interactions contribute positively to the dealership’s reputation.
  • Drive Department Performance:* Utilize reporting and analytics to assess BDC success and implement improvement strategies to increase efficiency and revenue.
  • Qualifications:*
Previous experience in a dealership BDC, automotive sales, or customer service management role preferred. * Strong leadership and coaching abilities with a track record of improving team performance. * Excellent verbal and written communication skills. * Proficiency in CRM systems, lead management tools, and Microsoft Office. * Ability to multitask, prioritize, and thrive in a fast-paced environment. * Strong problem-solving and customer service skills.
  • Knowledge of and adherence to CSI (Customer Satisfaction Index) protocols is required.*
Goal-oriented mindset with a passion for driving sales and performance.
  • Compensation & Benefits:*
  • Hourly Pay:* Starting at $20.00 per hour.
  • Commission:* Additional earnings based on department performance.
  • Full-Time Position:* Monday - Saturday schedule with a day off during the week.
Health, dental, and vision insurance options. * Paid time off and holiday benefits. * Employee discounts on vehicles, service, and parts. * Career growth opportunities within the dealership. *How to Apply:* If you are a motivated and results-driven leader looking to advance your career in automotive sales, we want to hear from you! Apply today by submitting your resume and a brief cover letter outlining your experience.

Job Tags

Hourly pay, Holiday work, Full time, Saturday,

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