Job Description

Job Description

Title: Business Operations Manager

Location: Reynoldsburg, OH (Hybrid)

Duration: Contract

Job description:

Women's fashion industry leader seeking a highly organized, proactive Retail Business Operations Coordinator to support key operational processes, timelines, and cross-functional deliverables for a fast-paced retail organization. This position is part of the Operations Team and works closely with leadership to manage the operational calendar, support major merchandising milestones, and facilitate alignment across Creative & Marketing Ops, Beauty Ops, MP&A Ops, and Sample Library teams.

This role is ideal for a candidate with strong Microsoft Office proficiency, excellent communication skills, and an interest in operational workflows within a retail or adjacent environment (e.g., merchandising, planning, sourcing, buying).

Key Responsibilities

Develop, manage, and maintain the company’s operational calendar and key milestone timelines.

Support daily business operations through scheduling, organizing meetings, managing calendars, and preparing operational documentation.

Assist leadership in meeting facilitation, including agenda coordination, note-taking, and follow-up communication.

Connect regularly with functional leads to ensure clarity on deliverables, deadlines, and hindsight recaps.

Support cross-functional partners to keep teams aligned to operational milestones and project plans.

Provide in-person support during major merchandising milestones and assist teams on-site as needed.

Maintain operational processes and documentation with a high level of accuracy, organization, and attention to detail.

Monitor workload, prioritize tasks, and support the Ops team with forward planning and calendar alignment.

Required Qualifications

Bachelor’s degree or equivalent experience.

5+ years of experience in a retail environment preferred; retail-adjacent experience (merchandising, planning, sourcing, buying) is also strongly valued.

Intermediate to advanced proficiency in Microsoft Excel and Outlook; ability to manage calendars, track timelines, and support project workflows.

Strong organizational skills with demonstrated ability to manage multiple tasks and priorities.

Excellent verbal and written communication skills; comfortable interacting cross-functionally and with various levels of leadership.

Ability to work in a fast-paced environment and adapt quickly to changing needs.

Proactive, curious, and comfortable asking questions to ensure clarity.

Problem-solving mindset with strong attention to detail.

Ability to work onsite for major milestone days.

Preferred Experience

Previous Operations or merchandising/retail operations experience

Internship or full-time retail corporate experience for entry-level candidates.

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