Job Description

Cisco Life Cycle Services Representative (Remote)

The Life Cycle Management, Cisco Lifecycle Services Representative will be responsible for managing customer support Cisco renewal opportunities within assigned accounts. The LSR will consult with account teams providing strategic renewal pricing to not only execute accurate Cisco renewals but to drive revenue growth within region. In addition, the LSR will participate in the sales process as an extension of the Account Executives by building relationships with the Clients and Cisco Account Teams. This position will also be responsible for providing lifecycle support throughout the duration of the customers' renewal cycle.

What You'll Do:

• Own and execute on assigned Cisco renewal opportunities within assigned accounts
• Coordinate and collaborate with customer and internal teams to establish timelines, action items, responsibilities and associated due dates of renewal activities
• Work with sales to identify and present upsell opportunities within existing client base
• Position multi-year deals & co-term with other license opportunities
• Engage Cisco support teams and build accurate quotes
• Provide clients with accurate renewal quote
• Address and resolve install base inaccuracies
• Collaborate with customer and sales team to capture all items available to renew
• Take actions to reduce complexity
• Participate and contribute to customer Quarterly Business Reviews
• Maintain accurate data for opportunities/forecasts, client information
• Provide financing options & related information
• Process client transactions timely and accurately
• Setup and maintain client notes, credit limits and contacts
• Maintain and expand working knowledge of current partner renewal offerings
• Obtain Cisco training and relevant certifications
• Champion best practices, policies, and procedures
• Communicate constructively to management and team members
• May perform other duties as assigned by manager

Qualifications & Interests:

• High school diploma required. Bachelor's degree preferred
• Minimum of 5 years of Cisco maintenance renewal management or lifecycle experience
• Highly organized, detail-oriented, excellent time management skills
• Proven ability to manage multiple projects
• Good collaborator, communicator and facilitator
• Strong presentation skills preferred
• Ability to establish and execute deadlines
• Emphasis on ability to build and maintain relationships
• Strong analytical skills
• Excellent oral and written communication skills
• Proficiency in CCW-R, CCW & EAMP
• Proficiency in Microsoft Office and CRM platforms
• Knowledge in Annuities preferred
• Good understanding of Information Technologies is a plus

The Perks:

• Comprehensive medical, dental and vision plans
• 401(k) Retirement Plan with Employer Match
• Competitive Compensation
• Training and development programs
• Major offices stocked with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

Our Commitment:

At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We're committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law.

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