Job Description

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description:

The Clinical Training & Development Specialist is responsible for designing, developing, and implementing comprehensive training programs for our clinical staff at Upward Health. This includes a wide range of training formats, such as instructor-led, web-based, and virtual classroom settings. The specialist will work closely with leadership and subject matter experts to ensure that all clinical roles, including RNs, Care Specialists, Medical Assistants (MAs), LICSWs, FNPs, and Medical Directors, are well-trained, supported, and compliant with regulations. The Clinical T&D Specialist will play a key role in improving clinical staff effectiveness and ensuring that training programs align with the organization's goals and regulatory requirements.

Skills Required:

• Strong understanding of clinical operations, healthcare regulations, and patient care best practices.
• Experience in designing and developing training content and programs for clinical staff including RNs, Care Specialists, MAs, LICSWs, FNPs, and Medical Directors.
• Knowledge of chronic care management, population health, and value-based care preferred.
• Skilled in delivering training across various platforms, including in-person, web-based, and remote.
• Willingness to travel (10% of total working time) to Upward Health markets to deliver training as needed.
• Excellent verbal and written communication skills, with the ability to engage and educate diverse audiences.
• Knowledge of adult learning methodologies to develop effective and engaging training programs.
• Proficient in Microsoft Office Suite, especially SharePoint, Teams, Outlook, etc.
• Previous experience managing a Learning Management Systems (LMS), knowledge of ADP Workforce Now a plus.
• Experience facilitating clinical systems training, knowledge of Athena and Salesforce a plus.
• Ability to troubleshoot and adapt training materials to address evolving needs and feedback.
• Strong organizational skills with the ability to manage multiple training projects and deadlines.
• Ability to handle sensitive information with professionalism and confidentiality.
• Bachelor's degree in nursing, education, or a related field required.
• 3 - 5 years of experience in clinical training and development with content development experience required.

Key Behaviors:

Collaborative:

• Works closely with clinical leadership and subject matter experts to develop and deliver effective training.

Adaptability:

• Able to quickly adapt to changes in training needs or regulations and adjust content and delivery methods accordingly.

Engagement:

• Enthusiastic and skilled in delivering training that motivates and engages clinical staff.

Customer-Oriented:

• Exhibits excellent customer service skills by supporting clinical teams and addressing their training needs.

Continuous Improvement:

• Demonstrates a commitment to ongoing growth and improvement of training programs, seeking feedback and implementing enhancements.

Self-Motivated:

• Proactively manages tasks and projects, meeting deadlines and managing workload efficiently.

Attention to Detail:

• Focused on accuracy and quality, ensuring that training materials and programs meet high standards.

Competencies:

Clinical Training Delivery:

• Experience in delivering training to clinical roles, including healthcare professionals such as RNs, MAs, and medical directors.

Evaluation & Assessment:

• Ability to evaluate the effectiveness of training programs using metrics and feedback and make necessary adjustments for continuous improvement.

Compliance Knowledge:

• Ensures that training programs comply with all relevant federal and state regulations, payer requirements, and service definitions.

Technology Integration:

• Strong ability to integrate various technological tools, such as LMS and internal systems (Salesforce, Athena), into the training process.

Communication & Interpersonal Skills:

• Capable of clearly communicating training content and engaging effectively with clinical and non-clinical teams.

Project Management:

• Strong organizational and time management skills to handle multiple projects and prioritize tasks in a fast-paced environment.

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

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