Contact Center Media Projects Specialist- Remote Job at Carnival Corporation, United States

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  • Carnival Corporation
  • United States

Job Description

Why consider this job opportunity:
  • Opportunity for career advancement and growth within the organization
  • Cruise and travel privileges for you and your family
  • Comprehensive health benefits
  • 401(k) plan and Employee Stock Purchase Plan
  • Training and professional development opportunities, including tuition reimbursement
  • Rewards and incentives for your contributions
What to Expect (Job Responsibilities):
  • Create engaging and high-quality video, audio, and multimedia content that supports training initiatives
  • Develop visual and written materials such as instructional guides and eLearning modules to enhance agent learning
  • Utilize video editing software to produce professional-quality video content aligned with training goals
  • Oversee multiple media projects from inception to completion, ensuring timely delivery of materials
  • Assess the effectiveness of media materials by gathering feedback and making revisions as needed
What is Required (Qualifications):
  • Bachelor's degree in Instructional Design, Education, Communications, Media Production, or a related area
  • 2-5 years of experience in instructional design or training development
  • Experience working in a contact center environment is preferred
  • Experience in multimedia content creation (videos, eLearning, job aids)
  • Proven background in project coordination
How to Stand Out (Preferred Qualifications):
  • ATD, Articulate, and PMP certifications are a plus
  • Experience in multimedia content creation for training purposes

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.

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Job Tags

Work at office,

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