Customer Service Rep $18/hour Job at NEXGENS, Fontana, CA

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  • NEXGENS
  • Fontana, CA

Job Description

Job description

We are seeking a motivated and friendly Customer Service Representative to provide top-notch support to our customers. In this role, you will be the first point of contact for inquiries, ensuring that each customer receives a positive experience.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve customer issues efficiently while providing accurate information.
  • Maintain a deep understanding of our products and services to offer relevant solutions.
  • Document interactions and follow up on unresolved issues to ensure customer satisfaction.
  • Data entry.
  • Collaborate with team members to improve processes and enhance the customer experience.

Qualifications:

  • High school diploma or equivalent; additional education is a plus.
  • Bilingual (Spanish)
  • Previous experience in customer service or related field preferred.
  • Excellent communication and interpersonal skills.
  • Proficiency in using CRM software, Microsoft Office Suite, and Excell.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Job Type: Full-time

Pay: From $18.00 per hour

Shift:

  • 8 hour shift
  • Morning shift

Job Tags

Full time, Work at office, Shift work, Day shift,

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