Job Description

Job Description

Job Description

Description:

Target Marketing Group, a Helm company, is seeking a dedicated Customer Service Representative to join our team. This in-office position requires a professional who excels in customer service, administrative support, and order management. If you enjoy working in a collaborative environment and are committed to delivering exceptional service, this role is perfect for you!

Key Responsibilities:

• Provide administrative support for acute/spot-buy client opportunities.
• Work closely with TMG Account Executives to manage order follow-ups and address any issues or variances.
• Handle client communications, including order and artwork approvals, vendor follow-ups, advanced shipping notices (ASNs), and final delivery confirmations.
• Track data and orders, ensuring all relevant team members, including the warehouse, are updated with order notes for domestic and international follow-ups.
• Ensure smooth coordination of vendor and client interactions for successful order completion.

Education:

• College degree preferred but not required.

Experience:

• 2 years of customer service experience.
• Previous experience in an administrative support role.

Skills:

• Experience with Microsoft Office 365 Suite (SharePoint, OneDrive, Outlook, Word, Teams, Excel).
• Strong analytical and problem-solving abilities.
• Excellent organizational and time management skills.
• Ability to multitask and manage tasks reliably under pressure.
• Exceptional data entry accuracy and attention to detail.
• Professional demeanor with a positive attitude.
• Willingness to take on new assignments and adapt to changing priorities.
• Strong teamwork and collaboration skills.
• Clear and effective communication skills with customers, managers, and peers.

What We Offer:

• A dynamic, office-based work environment.
• Opportunities for professional growth and development.
• A chance to collaborate with a dedicated and supportive team.

Equal Employment Opportunity Statement:
We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

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