Customer Service Representative - Virginia Beach, VA (November 2025) Job at GEICO, Norfolk, VA

SWcxY0U5Nnd0MVdMQVV3Z3duZi9rd3hCSmc9PQ==
  • GEICO
  • Norfolk, VA

Job Description

Job Description

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. 

Customer Service Representative – Virginia Beach, VA
Salary: $20.65 - $25.81 per hour / $ 41,609.75 - $52,007.15 annually

Pay is commensurate to experience

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

 
When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. 

 

Increase your earning potential!

  • $1,000 completion incentive after successfully completing training and orientation (around 6 months)
  • 10% evening differential for applicable shifts
  • 20% weekend differential for applicable shifts


When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Virginia Beach, VA office. This role is for people who want to provide our policyholders the excellent customer service they want and need. You’ll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let’s talk.

Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Top associates can see increases up to 15%!

 

Qualifications & Skills:

  • 12+ months of contact center or customer facing service experience required (preferred)
  • Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction
  • Ability to work and grow in a fast-paced, high-volume call center environment
  • Willingness to learn new skills and ability to adjust to changes quickly
  • Open to feedback to support your performance and development
  • Solid computer and multi-tasking skills
  • Minimum of high school diploma or equivalent

Education/Certifications:

  • A bachelor’s degree or higher (preferred)
  • Active Personal Lines or P&C license (preferred)

#geico300



 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.



 

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

  • Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
  • Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
  • Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
  • Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Job Tags

Hourly pay, Work at office, Local area, Flexible hours, Shift work, Weekend work, Afternoon shift,

Similar Jobs

Openkyber

ETL Developer Job at Openkyber

 ...The following requirement is open with our client. Client: INFOSYS Title: Senior Ab Initio ETL Developer Location: Tampa, FL( Onsite) Duration: 6+ Months Relevant Experience (in Yrs.): 10+yrs. Detailed Job Description... 

Carle Health

RN Case Management Specialist & Analyst Job at Carle Health

 ...and plans. The ideal candidate will have a strong analytical background, excellent communication skills, and a passion for improving patient...  ..., status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in... 

Meineke - 2972

Automotive General Manager Job at Meineke - 2972

 ...this, we are hiring motivated individuals with Customer Service Management experience to join our dynamic Complete Car Care Repair Team!...  ...'s degree or equivalent, preferred Experience in the Automotive industry preferred for 3+ years. Ability to read and interpret... 

Staffmax Staffing & Recruiting

Warehouse Associate / Forklift Operator Job at Staffmax Staffing & Recruiting

 ...area Other duties as required Job Requirements: You must have previous experience in a shipping/receiving environment Forklift experience/ certification is an asset Pallet Jack experience is an asset No software use will be necessary- you will be assisting... 

KW Dallas Metro North

EntryLevel Real Estate Agent Job at KW Dallas Metro North

Are you a newly licensed real estate agentor in the process of becoming oneand looking to start strong in your new career? Were hiring...  ...structure What We Offer: Work from home and flexible hours (part-time and full-time options available) A collaborative team...