Customer Success Manager (San Francisco) Job at Elsdon Group, San Francisco, CA

TEExWUZObTFzMTJIREU0Z3duYjRsZ3RISWc9PQ==
  • Elsdon Group
  • San Francisco, CA

Job Description

Join My Client who are Shaping the Future of AI in the San Francisco area!

My client believes innovation thrives when creativity meets strategy—and that their customers are at the heart of everything they build

They are looking for a dynamic Customer Success Manager to lead the charge in delivering unforgettable client experiences and driving meaningful relationships.

What you will do:

  • Relationship Management: Build strong, long-term relationships with key stakeholders
  • Retention & Expansion: Drive high retention rates and identify upsell/cross-sell opportunities by understanding customer goals.
  • Proactive Engagement: Monitor customer health, anticipate risks, and implement strategies to mitigate churn.
  • Success Planning: Develop customized success plans to align our solutions with customer business objectives.
  • Champion client satisfaction by understanding their goals and helping them unlock the full potential and solutions
  • Collaborate with cross-functional teams to enhance customer journeys and maximize value delivery
  • Lead onboarding, engagement, and retention strategies that inspire loyalty and long-term partnerships
  • Be the voice of the customer—advocating feedback and driving product improvements

What We’re Looking For:

  • 5+ years in Customer Success, Account Management, or a related role in SaaS/Tech.
  • Passion for delivering exceptional customer experiences and driving measurable success
  • Exceptional listening, presentation, and interpersonal skills to engage stakeholders at all levels.
  • Ability to troubleshoot issues, manage escalations, and collaborate cross-functionally for resolutions.
  • Comfortable analyzing usage data to derive insights and guide customer strategy.
  • Thrives in a fast-paced startup environment, managing multiple priorities with a proactive attitude.

Why This Client:

  • A culture that celebrates bold ideas, creative freedom, and growth mindsets
  • Competitive salary, and full benefits
  • Hybrid work flexibility and an office with serious start up charm
  • A chance to shape how people interact with powerful, intuitive tools that drive results
#J-18808-Ljbffr

Job Tags

Full time, Work at office,

Similar Jobs

Aequor Allied

Travel Occupational Therapist (OT) Job at Aequor Allied

 ...Job Description Aequor Allied is seeking a travel Occupational Therapist for a travel job in Deer Lodge, Montana. Job Description & Requirements...  ...week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: occupational therapist OT... 

SynergisticIT

Junior Data Analyst Job at SynergisticIT

Synergisticit Job Market Awareness Synergisticit is aware that the job market is challenging due to almost 600,000 tech layoffs within the past 2 years due to which the job market is flooded with thousands of laid off techies who are competing with existing jobseekers...

Newly Weds Foods- Corporate

Analytical Chemist Job at Newly Weds Foods- Corporate

 ...Job Description Job Description Job Summary: The Analytical Chemist is responsible for performing internal analytical tests on seasonings, coating, bakery, and other such farinaceous substances and reporting those results to the formulating Food Scientist. Benefits... 

Nexus Brands Group Inc

Production Associate Job at Nexus Brands Group Inc

 ...family of authentic brands that deliver innovative, high-quality products and unmatched service to help professionals share and perform...  ...Specialties products have been used on "Animal Planet's" reality TV show series "Groomer Has It", the CBS TV "Great American Dog", Intergroom... 

Penn Creative

Senior Graphic Designer Job at Penn Creative

 ...At Penn Creative, we create compelling print and digital solutions for sophisticated clients. But were not just looking for a graphic designer. Were seeking a leader who can create exceptional design concepts and contribute to our company's growth and success. To...