Job Description

• Serves as a point of contact for new accounts during customer's initial onboarding lifecycle.
• Manages new customer account information in applicable customer management application(s).
• Resolves customer inquiries, including troubleshooting technical inquiries related to orders.
• Tracks incoming orders for assigned customer accounts. Coordinates with production teams to obtain necessary information and updates to ensure all customer requests and concerns are addressed promptly.
• Conducts daily outbound calls to existing customers and prospects to gather customer insights into satisfaction levels and the possibility of repeat purchases.
• Assesses customer needs to upsell and cross-sell compatible products to enhance customer's success and drive customer retention.
• Monitors assigned accounts for customer churn and continuing sales.
• Compiles customer trends to generate reports regarding customer retention and general feedback.
• Sends targeted mailers and emails to existing customers and prospects based on pre-arranged campaigns.
• Stays current on market trends, competitive landscape, and other relevant information related to competitive market. Suggests web-based and alternative techniques to acquire new customer opportunities.
• Performs other related duties and projects as business needs require at the direction of management.

• Minimum two (2) years of experience in customer service, outbound call center, or similar role required.
• Dental background, preferred.

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