Data Analyst/IT Support Job at Cloud Analytics Technologies LLC, Pittsburgh, PA

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  • Cloud Analytics Technologies LLC
  • Pittsburgh, PA

Job Description

Job Description:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Process daily, weekly and monthly client sales and asset data files, which include the transformation of raw data (received in various formats) into standard file formats to import into our Sales and Asset Report system.

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