We have a great opportunity for an experienced Desktop Support Analyst with our large law firm client. This position is based in San Francisco and will require you to travel to Palo Alto once a week at a minimum and as needed. The ideal candidate will be responsible for providing technical phone support for the business and for end user devices-both hardware/software including PCs, laptops, IP Telephones, and mobile devices. What You'll Do: Field incoming help requests from end users via telephone and e-mail in a courteous manner Ensure all requests from users are logged and escalation procedures are followed Maintain problem status/resolution information in ticketing database Ensure SLAs are met by reviewing the Help Desk inbox and tickets Escalate issues and collaborate with the appropriate IT teams to find resolutions Update Help Desk knowledge base with accurate and up-to-date information Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment Troubleshoot Android and Apple iOS software issues Maintain expert level knowledge of the platform's operating systems, standard applications, and computer hardware solutions Work overtime as required Perform other duties as assigned What You'll Bring: College degree required in a technology discipline (preferred) Minimum of three years' of professional experience in supporting end user equipment in a high availability corporate or law firm environment Must have excellent customer service skills, communication skills and be a team player Must possess a solid understanding of PC hardware/peripheral devices, Active Directory, standard operating systems (Windows 7/10) and Microsoft Office applications Experience supporting mobile technologies iOS and Android SourcePro Search, LLC
...Travel Newborn Nursery Registered Nurse - $2,114 per week at Medical Solutions summary: This position is for a travel registered nurse specializing in maternal-newborn care, working 12-hour night shifts over a 13-week assignment in Iowa City, Iowa. The role offers...
...abuse, mental health, and social-emotional challenges. We offer unparalleled academic programs, mental health support, therapy, life coaching, vocational training, specialized social and residential programs, and resources for LGBTQ+ youth and families. These initiatives...
A leading fintech company in New York is seeking a Junior Product Designer to help shape scalable design systems for their platform. This role involves collaboration with design and engineering teams, creating reusable components and maintaining UI libraries. Ideal candidates...
Job Description Job Description Powersports Mechanic Looking for an experienced power sports mechanic in Norfolk! Come and work for a great company with excellent support staff and work atmosphere! Job Duties: Experience with power sports vehicles, including...
...This position is a light collections positions, meaning you're calling customers who have only missed one payment (between 1 and 29 days... ...months or soSkillsbachelor's degree, customer service, call center, auto finance, data entry, Customer service oriented, Support,...