Desktop Support Job at Smart IT Frame LLC, Fort Worth, TX

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  • Smart IT Frame LLC
  • Fort Worth, TX

Job Description

Job Description

Title : Desktop Support

Location : Fort worth TX

MANDATORY SKILL: LOGIC MONITOR

  • Providing phone, email, remote, and in-person support to troubleshoot various technical problems
  • Installing and configuring computer hardware, software, peripherals, and networking equipment
  • Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
  • Performing troubleshooting to diagnose system failures and identifying root causes
  • Managing technology inventory and placing orders for equipment
  • Escalating complex issues to the appropriate teams if unable to resolve them independently
  • Providing new system orientation and training to end users
  • Documenting technical issues and solutions in a ticketing system

Job Tags

Remote work,

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