Desktop Support engineer Job at Tata Consultancy Services, Kenosha, WI

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  • Tata Consultancy Services
  • Kenosha, WI

Job Description

Technical/Functional Skills -MUST HAVE SKILLS 1. Experience in Workstation and Hardware Tier 2 support (PC Hardware and software Support/Virtual Desktop/iPads/Printers/Citrix IGELS/Servers Support/Network Support/Workstation Patching) 2. Ready to work in evening/night shift and provide on-call support for critical production issues 3. Excellent troubleshooting skills 4. Able to maintain a high level of confidentiality and professionalism 5. Ability to effectively prioritize and execute tasks 6. Strong customer-service orientation 7. Effective interpersonal and relationship-building skills 8. Ability to learn new technologies to perform day to day support operations Roles & Responsibilities 1. Provide Tier 2 Support for Windows Desktop. Support Activities include: - PC Hardware and software Support/Virtual Desktop/iPads/Printers/Citrix IGELS/Servers Support/Network Support/Workstation Patching 2. Access management 3. Escalate issue to appropriate teams if required and follow up for closure Salary Range: $50,000-$55,000 a year Tata Consultancy Services

Job Tags

Remote job, Shift work, Night shift, Afternoon shift,

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