Job Description
Job Location - Mesa Verde Country Club - Costa Mesa, CA
Salary Range - $110,000.00 - $140,000.00 Salary/year
Description The Director of Racquet Sports at Mesa Verde Country Club oversees and innovates the club's racquet sports programs, including tennis, pickleball, and other racquet sports that appeal to all levels and ages. This leadership role is focused on enhancing member engagement through exceptional service, strategic programming, and meticulous facility maintenance.
Responsibilities and Tasks Racquet Sports Management and Operations
- Oversee daily operations of the Racquet Sports Department, including staff professionalism, facility maintenance, and member experience.
- Manage cleanliness, upkeep, and appearance of the Racquet Center and surrounding grounds.
- Develop and maintain Standard Operating Procedures (SOPs), ensuring compliance with club policies and industry best practices.
Program Development and Member Engagement
- Create and promote a comprehensive racquet sports program, including tournaments, leagues, events, clinics, and private lessons for all ages and skill levels.
- Develop and implement youth programming, providing group and individual instruction to foster young players' skills and promote a lifelong enjoyment of racquet sports.
- Deliver stroke instruction tailored to various skill levels, ensuring members receive high-quality coaching that emphasizes proper techniques, form, and personal improvement.
- Direct and coordinate the formation of club league teams, ensuring alignment with member interests.
- Organize, officiate, and oversee tournaments, exhibitions, and social events.
- Plan and lead instructional programs, ensuring teaching methods align with current trends and best practices.
Staff Management and Development
- Recruit, train, and lead racquet sports staff, fostering an environment of coaching excellence and exceptional service.
- Prepare staff schedules, evaluate staff performance, and oversee professional development programs.
- Includes staff of 10, including assistant pro and youth programming
Financial and Inventory Management
- Prepare annual operating and capital budgets for the Racquet Sports Department.
- Manage department finances, track expenditures, and provide variance reports.
- Oversee the Pro Shop's financial operations, including inventory control, equipment repairs, and event registration/billing.
Facility and Equipment Management
- Coordinate maintenance and repair of courts and related facilities, ensuring they are maintained to the highest standard.
- Manage cleaning and maintenance of patio areas, clubhouse, and other racquet facilities.
- Collaborate with the Facilities and Golf Course Maintenance departments for upkeep.
Member Relations and Communication
- Actively engage with members, providing high-quality service and handling inquiries related to racquet sports.
- Develop and manage communication for racquet sports events, including newsletters, social media, and email blasts.
Collaboration with Other Departments
- Work closely with the Food and Beverage team to coordinate services for racquet sports events.
- Serve as a liaison to the Racquet Committee, ensuring alignment with member expectations and club goals.
Committee and Board Interaction
- Attend relevant committee and board meetings, providing reports and feedback on the racquet sports department's operations and initiatives.
Other Responsibilities
- Maintain regular attendance on Mesa Verde Country Club property.
- Ensure compliance with club policies and employment laws.
- Stay visible on courts during peak times.
- Represent the club at professional racquet sports events and participate in related committees.
Required Skills - Excellent written and verbal communication skills.
- Must be computer literate and proficient with Microsoft Office Suite.
- Design - Generates creative solutions; Uses feedback to modify designs; Demonstrates attention to detail.
- Problem-Solving-Identifies and resolves problems promptly; gathers and analyzes information skillfully; uses reason even when dealing with emotional topics.
- Technical Skills - Assesses strengths and weaknesses; Builds knowledge and skills continuously; Shares expertise with others.
- Written Communication-Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; can read and interpret written information.
- Teamwork-Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts the success of the team above one's interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
- Visionary - Displays passion and optimism; Inspires respect and trust.
- Diversity - Shows respect and sensitivity for cultural differences.
- Ethics - Treats people with respect; Keeps commitments; Upholds organizational values.
- Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports the organization's goals and values.
- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
- Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives.
- Professionalism: Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
- Quantity - Completes work promptly, Works quickly and efficiently.
- Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.
- Adaptability - Adapts to changes in the work environment; Manages competing demands.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work, when necessary, to reach goals.
- Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work.
Work Context Requires walking, standing, telephone, and face-to-face discussions with individuals or teams. Sometimes, you may deal with unpleasant, angry, or discourteous people. On occasion, there may be exposure to sounds and noise levels that are distracting or uncomfortable. It requires being exact or highly accurate, repeating the same physical or mental activities repeatedly, meeting strict deadlines, Working with external customers or the public, Working with others in a group or team, and Taking responsibility for work outcomes and results. Job tasks are performed in close physical proximity to other people. Must be able to lift 25lbs on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 50lbs occasionally. Must be able to bend, stoop, lift, climb, crawl, squat, and stretch sometimes; requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to operate office equipment such as computers, printers, etc. Must be able to work in various weather conditions, and in refrigeration units, temperatures may range from -20F - 115F.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education, Experience, or Certifications To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Education and/or Experience
- A bachelor's degree in Sports Management, Business Administration, or a related field is preferred.
- At least 3-5 years of progressive racquet sports management experience in a high-caliber club environment is preferred.
- Certificates, Licenses, Registrations
- Professional certification in tennis or pickleball is required (e.g., USPTA or PTR for tennis, PPR for pickleball).
- Certification with the American Platform Tennis Association (APTA) is highly desirable but not required.
- Membership with USTA or another recognized racquet sports organization is preferred.
- Demonstrated high-level playing ability, preferably NCAA Division 1 level or equivalent, is a plus.
- CPR and First Aid certifications are a plus.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change.
"I have read this job description and certify that I can perform all essential functions without a significant risk of health or safety to myself or others that reasonable accommodations cannot eliminate."
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions: - Are you an active USPTA or PTR certified member?
- Please describe your experience developing tennis programs.
- Have you been a Head Tennis or Pickleball Pro before?
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