Job Description

Job Description

Job Description

Domestic Violence advocate

Qualifications: Experience in human services or similar field or equivalent work preferred. Require working well with various racial, ethnic, cultural, socioeconomic backgrounds, and differently individuals.

Experience in counseling and advocacy techniques for people who have been victims of domestic violence, including crisis intervention and case management skills beneficial.

Work or volunteer work in human services, community agencies, or other related nonprofit or social change organizations is a plus. Outstanding oral and written communication and computer skills are required. Strong interpersonal and communication skills, working independently, accepting responsibility, and following through project assignments. Must have a High School Diploma or a Bachelor’s degree.

Essential job Description

• Render trauma-informed direct assistance to victims of domestic abuse, including support, crisis mediation, safety planning, information, and referrals on the helpline,
• Implement follow-up services to clients as required
• Respond to callers accessing 24-hour hotline and render services
• Manage client files, agency files, statistics, forms, and other record-keeping as needed
• Perform all paperwork and register it into the client records database punctually
• adhere to agency policies and work rules
• Maintain professional boundaries
• Performance Skills
• Commit to the mission, vision, and values of the organization
• Awareness of domestic violence issues
• Expertise to interact sensitively with traumatized people and to manage crisis competently
• Ability to work independently and as part of a team
• Excellent problem-solving skills
• Assist with protective/restraining orders and other court matters
• Arrange for emergency medical or law enforcement services as needed
• Evaluate immediate crisis needs of clients and address them appropriately
• Manage incoming calls and walk-ins and complete necessary documentation
• Educate clients about the dynamics of domestic violence and sexual assault and the options/resources available
• Engage in staff meetings, case conferences, and other meetings as needed
• Facilitate support groups as needed
• Fulfill other duties as assigned by Programs Director

Experience

At least two-years’ experience working with victims of domestic violence preferred.

Experience working with trauma survivors preferred

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