Job Description
Program Summary:
Haven House’s Domestic Violence Hotline is a 24/7 confidential crisis line providing critical support to individuals experiencing domestic violence. Our hotline serves as a lifeline for survivors, offering immediate emotional support, safety planning, and connections to essential services such as emergency shelter, legal resources, counseling, and advocacy.
Position Summary:
The Domestic Violence (DV) Hotline Advocate is a vital part of the continuum of domestic violence services provided at Haven House as well as the full collaboration of community stakeholders responding to domestic violence in Erie County. The DV Hotline Advocate is the first point of contact for individuals seeking services and answers the emergency 24-hour telephone and chat lines. The DV Hotline Advocate works collaboratively with the Erie County High Risk Team (HRT) and is the designated contact for response to and follow up on eligible cases.
A Day in the life as the DV Hotline Advocate:
The Qualified Candidate will:
Competitive pay range of $22-$25 per hour based on a 35-hour work week.
Shift Information : Hours are Monday through Friday 9am to 5 pm with flexibility to attend the occasional meeting or provide coverage outside of regular business hours.
CFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment.
CFS Diversity Statement: Within our agency and in the communities that we serve, C&FS is committed to diversity and inclusion with race equity at the center. Every day we work to promote safety, health, and wellness. We will not stop until Black, indigenous and people of color are free from racism and experience peace, prosperity and well-being.
Child & Family Services is an Equal Opportunity Employer: Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.
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