Domestic Violence Shelter Manager Job at Laurel House, Lansdale, PA

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  • Laurel House
  • Lansdale, PA

Job Description

Job Description

Job Description

Job Title: Shelter Manager
Location: Lansdale, PA
Employment Type: Full-Time | On-Call Responsibilities Required
Reports To: Director of Shelter and Housing

About Us:
Laurel House is a comprehensive domestic violence agency committed to ending abuse in every life and every community. We provide a range of supportive services including emergency shelter, transitional housing, legal advocacy, and counseling to survivors of domestic violence and their families.

Position Summary:
We are seeking a dedicated Shelter Manager to oversee the day-to-day operations and trauma-informed services provided at the Safe Haven Center. This role is responsible for managing shelter staff, coordinating volunteer and intern activities, ensuring 24/7 coverage, and maintaining a safe, welcoming environment for all residents. The Shelter Manager will work under the direction of the Director of Shelter and Housing and share after-hours on-call responsibilities.

Key Responsibilities:

  • Supervise Shelter Advocates and ensure effective delivery of support services

  • Approve timesheets and conduct quarterly and annual evaluations

  • Manage and maintain a 24/7 staff schedule, including coverage for callouts

  • Oversee volunteer and intern activities

  • Ensure new residents are oriented to communal living and receive necessary services

  • Provide or oversee crisis counseling, intakes, and advocacy

  • Maintain accurate documentation and generate required program reports

  • Ensure compliance with agency, funder, and licensing standards

  • Monitor shelter inventory and place weekly food orders

  • Assist in the development and enforcement of shelter-specific policies

  • Provide backup direct service support as needed

  • Collaborate with the Director in planning, reporting, and budgeting activities

  • Participate in staff meetings and case reviews

  • Share in on-call rotation with other management team members

Qualifications:

  • Bachelor's degree in a related field or equivalent experience

  • Minimum of 2 years of supervisory experience

  • Experience working with domestic violence survivors strongly preferred

  • Background in residential or DV shelter programs preferred

  • Strong leadership, communication, and crisis management skills

  • Ability to work both independently and as part of a team

  • Proficient in Microsoft Office and client tracking systems

  • Valid driver's license and ability to travel within the service area

  • Availability to work flexible hours, including on-call shifts

Why Join Us?
At Laurel House, we foster a mission-driven, supportive team environment where staff are committed to empowering survivors and promoting safety and healing. If you are passionate about making a difference and thrive in a fast-paced, impactful role, we want to hear from you.

To Apply:
Submit your resume and a brief cover letter through Indeed. Applications will be reviewed on a rolling basis until the position is filled.

Job Tags

Full time, Internship, Flexible hours, Shift work,

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