Job Description

We're always looking for diverse, talented, service-oriented people to join our exceptional team. Encompass Systems Administrator II (BU Systems Administrator II) The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity. Pay Range: $41.79 - $62.68 Scheduled Weekly Hours: 40 What You'll Be Doing We seek a highly skilled and experienced ICE Encompass System Administrator to manage and maintain our loan origination system (LOS) platform, ensuring optimal functionality and user experience for our mortgage lending team. This role will involve configuring system settings, managing user access, troubleshooting issues, implementing updates, and collaborating with stakeholders to optimize workflows within the Encompass platform Provide assistance for support cases escalated by BU Systems Administrator. Configure and maintain ICE Encompass system settings, including user profiles, security roles, and data fields. Maintain configuration standards and operating procedures. Coordinate with vendors for technical support and upgrades. Submit and fulfill service requests. Respond to incidents and problems. Monitor system performance and troubleshoot technical issues related to Encompass functionality. Conduct after-hours maintenance. Manage data integrity by performing regular data audits and cleansing activities. Implement system updates and upgrades, ensuring seamless transition and minimal disruption to operations. Collaborate with real estate leaders and other departments to identify and implement process improvements within Encompass. Provide technical support to users on Encompass functionality, addressing inquiries and resolving system-related issues. Provide first tier support at administrator level to including investigation and troubleshooting. Perform regular systems hardening to maintain security standards. Additional Job Functions Performs other duties as assigned Complies with regulatory compliance and assigned training requirements, including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment-related actions Qualifications Bachelor's Degree or equivalent years of experience required 5-7 years of system administration experience required Proven experience as an ICE Encompass Administrator with a deep understanding of the platform's features and functionalities required Experience as a Blend Point of Sale System Administrator with general understanding of the platform's features and functionalities preferred Experience in project management or system implementation initiatives preferred Knowledge, Skills, and Abilities Mortgage industry experience and knowledge of the loan origination process preferred Strong knowledge of scripting or coding languages, including SQL and Java, for advanced system customization preferred SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on. SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. This organization participates in E-Verify. SchoolsFirst Federal Credit Union

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