Job Description

POSITION SUMMARY: Responsible for Supervising Security Officers and overseeing the safety and security of the arena patrons, employees, and assets.ESSENTIAL FUNCTIONS:- Supervise Arena's security positions during designated shift(s)- Update briefing/post materials for officers in a timely manner- Conduct informative shift briefings with incoming/outgoing Officers & Supervisors- Ensure all posts are safe, in order & clean- Have full knowledge of the arena's layout and Security Systems- Conduct periodic post checks & correct performance issues- Train staff in basic guest service & security skills and be capable of performing duties at all posts- Provide leadership & guidance to staff. Serve as mentor/coach to Security Team- Exhibit leadership qualities, motivate staff and lead by example- Conduct and investigate venue security requests- Resolve escalated issues, provide appropriate warnings and complete ejections if necessary- Have full knowledge of the arena's emergency procedures- Ensure staff enforcement & guest compliance of arena's Event Policies at all times- Provide direction to security staff and ensure event requirements are met- Know and uphold the Security Dept's Prime Directives, most importantly our mission to take reasonable steps to protect the safety & security of our arena's guests, employees and assets with respect towards everyone's dignity and legal rights- Work closely with Security Director and Manager(s)EXPERIENCE/TRAINING/EDUCATION:- A minimum education level of High School Diploma or equivalency- 2-4 years of Supervisory level experience (preferred)- Ability to effectively perform in crises and work under pressure without loss of composure- Ability to memorize, recollect and quickly retrieve relevant information- Willingness to accept additional responsibility and assignments- Ability to maintain good work relationships with all employees & management staff- Ability to interact effectively & calmly with angry or emotional guests during intensely aggravated situations- Ability to represent the Security Dept. and Arena in an exemplary mannerLICENSE/CERTIFICATE: Must Have A Current California Issued Guard CardPHYSICAL & ENVIRONMENTAL REQUIREMENTS:- Ability to stand on hard surfaces and walk for long periods of time- Ability to climb up and down stairs throughout shift- Ability to work in changing temperatures, inside the arena & outdoorsAPPLICANTS MUST BE ABLE TO WORK EVENINGS, WEEKENDS & PEAK ARENA TIMES, AS WELL AS DIFFERENT SHIFT TIMES, BASED ON THE NEEDS OF THE ARENA.Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

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