Job Description

The Facility Coordinator is part of JLL’s Experience Services team and ensures client satisfaction with site leadership team by providing a seamless interface of the client real estate organization and facilities through operational excellence, responsiveness and creativity that develops and maintains a positive relationship. Acts as an interface with client, visitors, and guests. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation. The Facility Coordinator also acts as Liaison on the client's behalf with Building Property Management for the maintenance and repair of the office space. Day to day duties include interfacing with client’s community as representative of the Farmers brand, performing mail/supply functions as back-up support for breaks, lunch or unexpected absences, scheduling vendor deliveries including coordinating access, elevator usage, checking COI requirements and being onsite as needed, opening work tickets with both internal and external vendors, consulting with IT for data and phone line needs, consulting with building for electrical and HVAC needs, coordinating with central managers for all equipment installs, moves, adds and changes, completing duties for office restack, possessing above average communication skills and working independently in a professional manner, completing special projects as requested, coordinating elevator usage, deliveries, lighting needs, air or heating needs with Customer Building management, promoting goodwill between Farmer’s internal departments, utilizing email system and other Farmer systems, proficiency in Excel, Word, PowerPoint and other Windows Office platforms, creating/maintaining documents in Microsoft Word and Excel as directed by the Customer, working successfully with all levels of the organization to achieve goals and contain/reduce expenses, receiving, sorting, and distributing incoming mail and packages to appropriate departments or personnel, preparing and processing outgoing mail including letters, packages, and other correspondence, adhering to site and mailroom policies and procedures, sorting mail such as returned letters, adjustments, bills, orders and payments, resolving issues with incorrect, returned mail, receiving outgoing mail and applying correct postage, operating postage machines, scanners, and other mailroom equipment, maintaining accurate records of all deliveries and outgoing shipments, ensuring timely pickup and drop-off with postal and courier services, coordinating with internal departments for special mailings or deliveries, folding letters, circulars or other documents and inserting into envelopes for distribution, recording registered mail, placing mail in proper buckets for distribution, processing outgoing shipments (Fed-Ex, UPS, DHL and USPS). Requirements include basic Microsoft Office capabilities (Excel, Word, PowerPoint), ability to communicate with VPs and personnel on all levels with courteous and respectful communication skills, ability to work independently in a professional manner, high school diploma or equivalent, ability to lift a minimum of 50 lbs, ability to bend, twist, kneel, and stoop, ability to work quickly with hands and have good hand/eye coordination, and ability to spend much of the day on feet.

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