Job Description

POSITION SUMMARY:

Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, providing information about rooms/rates/amenities, and assisting guests’ requests. Ultimately, the Hotel Front Desk Agent is here to help create a pleasant and memorable stay for the hotel guests. HOTEL FRONT DESK AGENT’S DUTIES AND RESPONSIBILITIES: Warmly welcome and greet all hotel guests Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests and collect necessary information (e.g. contact details and exact dates of their stay) Provide information about the hotel, available rooms, rates, and amenities Respond to clients’ complaints in a timely and professional manner Coordinate with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments

REQUIREMENTS:

Customer service attitude and passion Excellent communication and organizational skills Work experience as a Hotel Front Desk Agent, Receptionist, or in the Hospitality Industry Benefits: Employee discount Flexible schedule Schedule: 8 hour shift Day shift Holidays Monday to Friday Night shift On call Weekends as needed Local Hotel

Job Tags

Work experience placement, Local area, Flexible hours, Shift work, Weekend work, Day shift, Monday to Friday,

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