Front Desk Staff Job at Whitten Inn, Abilene, TX

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  • Whitten Inn
  • Abilene, TX

Job Description

Front Desk Clerk (Second Shift: 3 PM – 11 PM)
Location: Abilene Whitten Inn – 3450 South Clack Street, Abilene, TX

Position: Full-Time About the Role
The Abilene Whitten Inn is seeking a reliable, customer-focused Front Desk Clerk to join our team for the second shift (3 PM – 11 PM) . As the first point of contact for our guests, you will play a vital role in ensuring a welcoming, efficient, and positive experience during their stay. Key Responsibilities
  • Greet and check in guests with professionalism and courtesy.
  • Manage reservations, cancellations, and room assignments using the hotel’s system.
  • Answer phone calls, respond to guest inquiries, and provide accurate information about hotel services and local attractions.
  • Process payments, balance cash drawers, and maintain accurate records.
  • Handle guest concerns or complaints promptly and escalate when necessary.
  • Maintain cleanliness and organization of the front desk and lobby area.
  • Communicate effectively with housekeeping, maintenance, and management to ensure smooth operations.
  • Perform nightly reports and end-of-shift procedures as required.

Qualifications

  • High school diploma or equivalent required; some college or hospitality training preferred
  • .Previous hotel or customer service experience is a plus, but not required
  • .Strong communication and interpersonal skills
  • .Ability to multitask, stay organized, and work independently
  • .Basic computer skills and familiarity with reservation systems (training provided)
  • .Dependable, punctual, and professional appearance
.

Schedule & Compensatio
  • n
    Full-time position : 3 PM – 11 PM (second shift
  • ).Must be available evenings, weekends, and holidays as schedule
  • d.Competitive pay based on experienc
e .

Why Join U
s?
At the Abilene Whitten Inn, we pride ourselves on offering friendly service and a welcoming environment. As part of our team, you will have the opportunity to grow in the hospitality industry while being a key part of delivering excellent guest experiences.

Job Tags

Full time, Local area, Shift work, Weekend work, Afternoon shift,

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