Job Description
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Learns how a Funeral Director implements choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs. Ensures customer needs are addressed.
JOB RESPONSIBILITIES
Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures
Adheres to all Company and Regulatory requirements
Cares for the deceased in a respectful manner while performing a variety of tasks which may include:
Removals and transfers
Lifting of deceased human remains
Dressing and casketing
Coordinating and assisting with funeral service and visitation
Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families
Setting of chairs and the removal, proper care and storage of these items
Removals and transfers
Assists with funeral services by:
Coordinating the parking of cars
Ushering
Driving funeral vehicles
Assisting at chapel and church services
Assisting at the cemetery
Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families
Setting up chairs and the removing, properly caring for and storing of these items
Participating at special functions
Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of:
Documentation
Stationery
Information on insurance, health benefits and pension,
Pre-arrangements for next of kin
Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry
Assists with general office duties such as preparing reports as needed
Assists with the maintenance of vehicles, the facility and property; receive caskets and other funeral home supplies as well as place into inventory and carrying out any other responsibilities that may be reasonably delegated by management
Answering phones, preparing reports as necessary and participating in staff meetings
Performs other duties as assigned
MINIMUM Requirements
Education
High School diploma or general equivalency degree (or diploma)
Currently enrolled in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science
Experience
Typically requires 6 months of previous work experience in a customer service role
Knowledge, Skills and Abilities
Good driving record and valid driver’s license
Previous customer service and/or sales experience would be a definite asset
Knowledge of computers and some software would be an asset, or willingness to learn
Above average communication skills
High level of compassion and integrity
Problem solving skills
Ability to multi task and set priorities
Detail oriented
Professional and team player
Work CONDITIONS
Work Environment
Work indoors and outdoors during all seasons and weather conditions
Limited amount of local and/or multiple location traveling required
Professional Dress is required when in contact with families
Work Postures
Frequent, continuous periods of time standing, up 6 hours per day
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
Working beyond “standard” hours as the need arises
Travel up to 25%
Compensation:
$17.25/hr.
Benefits:
Medical Dental Vision Flexible Spending Accounts (health care and dependent care) Health Savings Account with Company Contribution Sick Leave Short-Term Disability Long-Term Disability Life Insurance Voluntary Accidental Death or Dismemberment Insurance Dependent Life Insurance SCI 401(k) Retirement Savings Plan with Company match Employee Assistance Program
Postal Code: 96819
Category (Portal Searching): Operations
Job Location: US-HI - Honolulu
Job Profile ID: F00222
Time Type: Full time
Location Name: Ballard Family Moanalua Mortuary-Honolulu
#J-18808-Ljbffr Service Corporation International
Job Tags
Full time, Temporary work, Work experience placement, Work at office, Local area, Flexible hours,