General Manager - Dog Daycare, Boarding, Events (Chicago) Job at Dog Daycare, Boarding, Events, Chicago, IL

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  • Dog Daycare, Boarding, Events
  • Chicago, IL

Job Description

General Manager - Dog Daycare, Boarding, Events

Chicago, IL

We are seeking an experienced and motivated General Manager for a high-end dog hotel, daycare, and event space in Chicago. This role involves leading daily operations, managing a growing team, and expanding the business. It is ideal for someone who thrives in fast-paced environments, is passionate about service and team development, and has a strong background in operations and client engagement.

Key Responsibilities:

  • Supervise and support a team of 12 to 16 members across various roles.
  • Hire, train, coach, and retain staff, fostering a positive, high-performing culture.
  • Cover shifts as needed, especially during shortages or call-offs.
  • Ensure smooth daily operations including client services, facility standards, and pet care.
  • Report to the CEO with regular updates and operational reviews.
  • Drive business development through client retention, marketing, and growth opportunities.
  • Oversee dog events hosted on-site.
  • Track KPIs and implement process improvements for efficiency and satisfaction.

Qualifications:

  • 5+ years of leadership experience in pet care, hospitality, or service-based industries.
  • Ability to manage schedules, supervise, coach diverse personalities, and hold team accountable.
  • Strong customer service skills and a passion for creating positive experiences for people and pets.
  • Self-motivated, organized, and willing to undertake any necessary tasks.
  • Experience with sales, client retention, and growing service-based businesses.
  • Proficiency in Google Drive/Google Suite; familiarity with Gingr or similar pet-care software is preferred.

Our Culture:

  • Genuine hospitality – Making people and pets feel seen, safe, and welcomed.
  • Precision in execution – Doing things the right way, every time.
  • High standards – Delivering top-tier care and service consistently.

Benefits:

  • Competitive hourly pay of $36.00/hour (~$74k/year)
  • PTO & Sick Pay
  • Health Insurance Options
  • 401(k) with matching
  • Discounted pet care services/products
  • Growth opportunities within a rapidly expanding business
  • Supportive, collaborative leadership

We look forward to learning about your leadership style and how you can elevate our team.

Job Details:

  • Type: Full-time
  • Hours: Approximately 40/week
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Job Tags

Hourly pay, Full time, Shift work,

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