Job Description
Job Description
Job Description
Position Title : Receptionist
Location : 2 First American Way, Santa Ana, CA 92707-Onsite
Duration : 03+ months contract position (Temp to perm)
weekly Hours : 40 hrs./week
Pay Rate : $20/hr. on W2
Duties: - Greet and direct visitors in the office.
- Operates a multi-line telephone system to answer incoming calls and directs callers to appropriate personnel.
- Answers incoming telephone calls, determines the purpose of callers, and forwards calls to appropriate personnel, department, business unit or office; transfers calls to voicemail, when appropriate personnel are unavailable.
- Answers questions about organization and provides callers with address, directions, and other general information; welcomes on-site visitors, determines the nature of business, and announces visitors to appropriate personnel.
- Monitors visitor access and issues visitor passes as required, may need to update appointment calendars, and accept deliveries.
- Receives, sorts, and routes applicable mail/packages left for employee or customer pickup, may be required to create and print memos, correspondence, reports, and other documents when necessary.
- May be asked to order, receive, and maintain office supplies.
- Performs other clerical duties as needed, such as filing, photocopying, and collating. May be asked to work on special projects for other departments/business units.
- Works on standard issues/problems while performing the duties of this Job, the employee is regularly required to sit and talk and hear.
- The employee is occasionally required to walk and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision and ability to adjust focus.
Skills :
- Knowledge of Microsoft Office applications.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to take and write notes, routine reports and correspondences, as requested.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to calculate basic figures and amounts such as, percentages.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Identifies and resolves problems in a timely manner;
- Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills
- Participates in meetings. Writes clearly and informatively; Edits work for spelling, grammar and punctuation; Various writing styles to meet various needs; Presents data/information effectively; Able to read and interpret written information.
- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position
- Accepts responsibility for own actions; Follows through on commitments.
- Must have 1-2 years of Receptionist experience. Escrow/Title experience a plus, not required
Education: High School diploma or equivalent
Job Tags
Permanent employment, Contract work, Temporary work, Work at office,