Job Description

HVAC Field Training Specialist at Ace Hardware Home Services summary:

The HVAC Field Training Specialist at Ace Hardware is responsible for designing and delivering training programs for HVAC technicians to enhance their skills in installation, maintenance, and troubleshooting. This role includes leading training sessions, developing training materials, and implementing assessments to evaluate employee progress while staying informed on industry trends. The ideal candidate will have extensive training experience in the HVAC industry and a passion for educating others to ensure a skilled workforce.

Compensation Details:

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Job Description:

Who we are

Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted national service provider for home repairs - namely, plumbing, heating, cooling and electrical services. We call it "bringing helpful to your home" and it is our goal to deliver the same level of service, convenience, and quality that you have come to expect from Ace Hardware.

We're Hiring!

We're looking for employees that believe in working with integrity, making a difference, showing up with a positive attitude and are committed to providing positive experiences for our customers and teams. Whether you're an apprentice just starting out, a journeyman or a general manager, we believe our size and growth ambitions will provide you with unique opportunities for advancement. We offer competitive pay and benefits including medical, dental and vision plans, 401(k), incentive opportunities and paid time off. We want you to succeed and advance - it's all about continuous improvement and empowering our employees to reach their full potential.

Position Overview

We are seeking a highly skilled, creative, outgoing, and experienced Learning and Development Trainer to join our team and play a crucial role in shaping the knowledge and skills of our workforce in the Heating and Cooling industry. The ideal candidate will have a strong background of technical experience in the HVAC industry training, a creative approach to curriculum development, excellent communication skills, and a passion for educating others. As a Trainer, you will play a key role in designing and delivering technical training programs to our technicians ensuring they have the expertise to excel in their roles.

What You'll Do

Initial Need: The primary focus will be around implementing our entry level HVAC technical training program in Ace Academy. You will optimize current utilization of the program and implement the program at all branches. You will administer and track progress with management.

Additionally:

Conduct and Lead Training Sessions: Lead engaging, innovative, and informative training sessions, both in-person and possibly through virtual platforms, to educate technicians and other employees on the latest industry standards, technologies, and best practices.

Develop Training Programs: Design, develop, and implement training programs for HVAC employees, covering a range of topics such as installation, maintenance, customer experience, troubleshooting, and safety protocols.

Create Training Materials : Develop and update training materials, including manuals, presentations, and multimedia resources, to support the training programs and ensure they align with industry advancements, and company standards.

Stay Informed : Stay abreast of industry trends, new technologies, and changes in regulations to continuously update training content and ensure its relevance.

Assessment and Evaluation: Implement assessment tools to evaluate the effectiveness of training programs, track employee progress, and identify areas for improvement.

Collaboration : Collaborate with other departments, subject matter experts, and industry partners to enhance the overall training program and ensure it meets the organization's goals.

Adaptability: Continuously assess and update existing curriculum materials to incorporate feedback, technological advancements, and changes in industry standards.

What you need to succeed:

• Proven training experience in the service industry, with a general technical understanding of PHCE systems.
• Ability to travel up to 40%, required.
• Previous experience in designing and delivering training programs, required.
• Experience with Learning Management System (LMS), preferrable SABA Cloud
• Experience with Instructional Design software.
• Excellent communication and presentation skills.
• Ability to adapt training methods to accommodate different learning styles.
• Strong organizational skills and attention to detail.

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits that address life's necessities and perks, many of which expand and improve year after year, including:

• Incentive/Commission/Bonus opportunities (Based on role / grade level)
• 401(k) retirement savings plan with matching company contributions, eligible on your first day!
• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
• Warehouse Merchandise Discount!
• Paid time off & paid holidays (depending on role and month of hire)
• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
• Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

Benefits are provided in compliance with applicable policies.

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About Ace Hardware Home Services

Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.

Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.

Equal Opportunity Employer
Unique Indoor Comfort is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Unique Indoor Comfort position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Unique Indoor Comfort reserves the right to change job duties, including essential job functions, according to business necessity.

Keywords:

HVAC training, technical training, curriculum development, employee development, HVAC technician education, service industry training, training programs, maintenance training, installation training, assessment tools

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