Job Description

POSITION: Inside Sales Representative

LOCATION: Nashville, TN office. Our organization operates on a regular in-office hybrid schedule. At present, most team members are expected in the office three (3) days a week.

FUNCTIONS OF THE JOB:

• Sell the value of content services.
• Establish, develop, and maintain positive relationships with customers.
• Conduct outbound sales calls using call center software as part of the sales process (60-80 calls per day).
• Reach out to customers through cold calling.
• Provide high-level customer care, as defined by management.
• Maintain call quality standards in all customer interactions.
• Validate and update lead information.
• Use strong customer service skills to listen to customer concerns and address their needs.
• Regularly update internal systems with accurate account information and supporting documentation.
• Generate and qualify leads through tele-qualification and CRM systems.
• Demonstrate best practices in sales performance and behavior.
• Uphold core values, cultivating a culture of diversity and inclusion.

EXPECTATIONS:

• Sell services in a fast-paced sales environment.
• Identify and prospect businesses using protected content to convert into sales opportunities.
• Improve sales records with detailed information to enhance closing opportunities.
• Meet high call volume demands.
• Achieve sales goals consistently.

POSITION QUALIFICATIONS REQUIREMENTS:

• Education: Bachelor’s degree or equivalent experience preferred.
• Experience: Two (2) years of experience in sales and a call center environment preferred. Familiarity with database management required.

SKILLS AND ABILITIES:

• Strong communication, both written and verbal.
• Excellent customer service skills to understand and effectively address customer needs.
• Skilled in building relationships with a wide variety of individuals on a daily basis.
• Confidence and self-assurance in successfully calling customers to close sales.
• Experience in a transactional sales role and selling an intangible product.
• Strong time management and organizational skills.
• Inside Sales, B2B Sales experience.
• Adaptable to business changes.
• Ability to manage and organize multiple tasks or projects.
• Familiarity with Salesforce, Five9, Oracle, or comparable call center technologies.
• Proficiency in Microsoft Office 365.
• Attention to detail.

This position pays a base salary (typically $52k) plus monthly commissions.

Benefits & Perks:

• Health, dental, and vision insurance
• 401K with employer match
• Flexible spending accounts
• Paid vacation and paid sick/personal time
• 12 paid calendar holidays
• Paid volunteer time off
• Summer hours that offer more time for fun in the sun
• Company paid life insurance
• Up to 12 weeks paid parental leave
• Tuition assistance for qualified team members
• Commuter benefits (for New York-based employees)
• Amazing and engaging culture
• Employee Resource Groups

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