Payrate: $63.00 - $66.00/Hour
Summary:
As a Senior CX Program Manager specialized in Experience Management (XM), you will play a pivotal role in enhancing our customer listening, surveying and research capabilities, driving insights that fuel exceptional customer and employee experiences. You’ll leverage, manage and optimize the Qualtrics Experience Management platform, ensuring seamless survey deployment, data integrity, and compliance with governance standards , all while enabling our teams to make data-driven decisions that shape the future of organization.
Responsibilities:
XM Expertise and Best Practice:
Platform Administration and Optimization:
Survey Development:
Governance, Security, and Compliance:
Issue Resolution and Vendor Coordination:
Data-Driven Improvements and Reporting:
Skillset:
Pay Transparency: The typical base pay for this role across the U.S. is: $63.00 - $66.00 per hour. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
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Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying to this position, you agree to Aditi’s use of AI technology including calls from an AI Voice Recruiter.
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