As a Sr. Field Service Technician here at Honeywell, you will have the opportunity to provide advanced technical support and expertise to our customers in the Industrial Automation (IA) business unit. You will be responsible for troubleshooting and resolving complex technical issues, ensuring the successful implementation of our solutions, and driving customer satisfaction. Your expertise and commitment to excellence will play a crucial role in the success of our field service operations and the growth of our business. You will report directly to our Field Service Engineering Manager and you'll work out of our Grand Prairie, TX location. In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support and service.
Review the equipment examples here: Warehouse Automation | Honeywell Intelligrated
Days/Shift: Employees will work Night Shift (7pm to 7:30am) on a 3/4 schedule. Will Work 3 days on 4 days off then 4 days on 3 days off and every other Saturday.
KEY RESPONSIBILITIES• Guide a team of field service technicians, providing technical guidance and facilitation
• Oversee field service operations, ensuring efficient and effective service delivery
• Assign and schedule field service technicians to meet customer demands and service level agreements
• Troubleshoot and resolve complex technical issues for customers.
• Provide expert-level technical support for our Industrial Automation (IA) solutions.
• Collaborate with cross-functional teams to ensure smooth implementation of solutions.
• Lead training sessions for customers and field service technicians.
• Stay informed about industry trends and advancements, offering suggestions for improvements.
• Have hands-on experience with PLC systems, sensors, motors, inverters, control panels, hydraulics, pneumatics, and gearboxes.
• Conduct both preventive and reactive maintenance tasks.
• Use CMMS (Computerized Maintenance Management System) to report work orders and provide breakdown data.
• Perform maintenance and troubleshooting for all electrical and mechanical aspects of Material Handling Equipment (MHE), such as conveyor systems, sortation systems, robotics, and Automated Storage and Retrieval Systems (ASRS).
• Adjust and maintain scanners, cameras, field buses, and printer applicators.
• Reset, repair, or replace adjustable parts (belts, chains, cables) and wear components (guides, bearings, wheels, rollers, pulleys).
• Clean, lubricate, and calibrate equipment as required.
• Follow job plans, procedures, and manuals for efficient service.
• Maintain and troubleshoot a range of components, including motors, photo eyes, relays, proximity sensors, solenoids, motor starters, tachometers, and encoders.
• Assist with basic troubleshooting of electronics and Programmable Logic Controllers (PLCs).
• Perform maintenance and troubleshoot all types of industrial robots.
• Utilize mobile devices and asset management systems to create and close work orders, logging relevant data (labor hours, downtime, causes, solutions, and parts used).
• Follow safety protocols (Lock Out/Tag Out, Arc Flash, etc.), wear appropriate Personal Protective Equipment (PPE), and ensure a safe working environment.
• Adhere to company standards, operating procedures, and safety regulations.
YOU MUST HAVE
• At least 3 + years of relevant experience or education in Material Handling Equipment, including conveyors, sortation systems, and mechanical troubleshooting/maintenance/installation.
• High School Diploma or equivalent.
• Excellent guidance and team management skills
• Ability to effectively manage and prioritize multiple projects and tasks
• Strong technical expertise in Industrial Automation technologies.
• Excellent problem-solving and troubleshooting abilities.
• Ability to clearly communicate technical concepts to both technical and non-technical audiences.
• Strong customer focus and relationship-building skills.
• Experience in conveyor system maintenance.
WE VALUE
• A degree from a vocational school or college in the Mechanical or Electrical field.• Benefits – Medical, Vision, Dental, Mental Health • Paid Vacation • 401k Plan/Retirement Benefits (as per regional policy) • Career Growth • Professional Development
ABOUT HONEYWELL
Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.
THE BUSINESS UNITHoneywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.
Customer Experience (GLOBAL)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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