PBX Phone Operator (English/Japanese Speaking)-Full Time, $32.74/Hour Job at Aulani, A Disney Resort & Spa, Kapolei, HI

S0F4ZUU5NjRzbGFPRFVJZ3pIMzhsUXBGSWc9PQ==
  • Aulani, A Disney Resort & Spa
  • Kapolei, HI

Job Description

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:
  • 100% full coverage of healthcare for you and your eligible dependents
  • Tuition paid upfront at network schools
  • Free lunch
  • Free parking
  • Free theme park admission and much more!
Operators are responsible for providing the Guest’s first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request.

Responsibilities :
  • Responsible for constant communication with Guests/Cast Members via a phone station
  • Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries (“a smile in your voice”)
  • Answer phones, dispatch guest calls, cast member and assist with any questions or special requests.
  • Previous computer experience- requires use of internet and other application systems
  • High guest service expectations, initiative and ability to hold a conversation with a Guest
  • Must remain calm in highly stressful situations and be knowledgeable of emergency procedures
  • Requires high attention to detail and exceptional listening skills
  • Must have schedule flexibility
  • Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge
  • May also be cross utilized with the following roles, including, but not limited to:
  • Front Desk and Arrival Staff Agent – Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation
  • Concierge Agent - assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels

Basic Qualifications :
  • Proficient in English and Japanese Language Required
  • Must have Graveyard availability
  • Previous cash handling experience
  • Previous computer experience
  • Ability to perform in a fast-paced and sometimes stressful working environment
  • Ability to multi task
  • Ability to confidently utilize service recovery methods
  • Enthusiastic about interacting and helping guests
  • Receptive to special requests
  • Willing to follow instructions and take direction
  • Availability Requirements:
  • Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
  • Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.

Preferred Qualifications:
  • Knowledge of Japanese language is highly preferred
  • Knowledge of Hawaiian language preferred
  • Previous work experience in a Hotel/Front Desk environment
  • Previous experience in a high volume, fast paced office type environment
  • Previous Leadership experience

Additional Information :
SCHEDULE AVAILABILTY
Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.

The pay rate for this role in Hawaii is $32.74 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:

Job Tags

Hourly pay, Holiday work, Full time, Work experience placement, New year, Immediate start, Night shift, Weekend work, Afternoon shift, Early shift,

Similar Jobs

ecomaids of Cincinnati

Residential Housekeeper Job at ecomaids of Cincinnati

 ...your next home away from home by applying to ecomaids of Cincinnati! WE NOW OFFER WEEKLY PAY AND BONUS INCENTIVE PAY IN ADDITION TO HOURLY PAY!!!! Are we a good fit for you? Is company culture important to you? Are you family oriented? Do you prefer to have... 

University of New Mexico - Hospitals

COMMUNITY HEALTH EDUCATOR Job at University of New Mexico - Hospitals

 ...organizational considerations. Department: Westside Family & Senior Hlth FTE: 1.00 Full Time Shift: Days Position Summary: Conduct health education and outreach in Spanish and English to patient groups within a given clinic or community area for assigned patient care.... 

Walmart Inc.

Pharmacy Tech Sam's Club, Part-time Job at Walmart Inc.

 ...implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet... 

PSG Global Solutions Careers

Licensed Health Insurance Agent: Ocala Job at PSG Global Solutions Careers

 ...proprietary system will quickly have you in front of a live recruiter.The OpportunityDescriptionWe're looking for a Licensed Health Insurance Agent , working in Insurance industry in Ocala, Florida, United States .We are seeking a dedicated and customer-focused Licensed... 

Clayton Services

Environment, Health and Safety Manager Job at Clayton Services

 ...to join a thriving company in Conroe, Texas. The HSE Manager will be responsible for planning and managing company-wide health, safety, and environmental processes to ensure compliance with regulations, achieve objectives, and improve customer value while reducing operating...