PBX Phone Operator - Full Time, $34.04/Hour Job at Aulani, A Disney Resort & Spa, Kapolei, HI

TEFwZkZkdTB0RldMQWtNaXpIRDRrUTlL
  • Aulani, A Disney Resort & Spa
  • Kapolei, HI

Job Description

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:
  • 100% full coverage of healthcare for you and your eligible dependents
  • Tuition paid upfront at network schools
  • Free lunch
  • Free parking
  • Free theme park admission and much more!
Operators are responsible for providing the Guest’s first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request.

Responsibilities :
  • Responsible for constant communication with Guests/Cast Members via a phone station
  • Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries (“a smile in your voice”)
  • Answer phones, dispatch guest calls, cast member and assist with any questions or special requests.
  • Previous computer experience- requires use of internet and other application systems
  • High guest service expectations, initiative and ability to hold a conversation with a Guest
  • Must remain calm in highly stressful situations and be knowledgeable of emergency procedures
  • Requires high attention to detail and exceptional listening skills
  • Must have schedule flexibility
  • Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge
  • May also be cross utilized with the following roles, including, but not limited to:
  • Front Desk and Arrival Staff Agent – Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation
  • Concierge Agent - assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels

Basic Qualifications :

  • Must have Graveyard availability
  • Previous cash handling experience
  • Previous computer experience
  • Ability to perform in a fast-paced and sometimes stressful working environment
  • Ability to multi task
  • Ability to confidently utilize service recovery methods
  • Enthusiastic about interacting and helping guests
  • Receptive to special requests
  • Willing to follow instructions and take direction
  • Availability Requirements:
  • Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
  • Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.

Preferred Qualifications:
  • Knowledge of Japanese language is highly preferred
  • Knowledge of Hawaiian language preferred
  • Previous work experience in a Hotel/Front Desk environment
  • Previous experience in a high volume, fast paced office type environment
  • Previous Leadership experience

Additional Information :
SCHEDULE AVAILABILTY
Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.

The pay rate for this role in Hawaii is $34.04 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:

Job Tags

Hourly pay, Holiday work, Full time, Work experience placement, New year, Immediate start, Night shift, Afternoon shift,

Similar Jobs

Sanford Health

Child Life Specialist Job at Sanford Health

Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated...

YMCA of Greater Providence

Health and Wellness Coach Job at YMCA of Greater Providence

 ...clean environment. The ideal candidate demonstrates maturity, and is friendly, outgoing, punctual, has a passion for fitness and wellness, and possess the ability to work independently. Essential Duties Include the following. Other duties may be assigned.... 

Nimbus Therapeutics

Executive Director, Nonclinical Safety (Pathology & Toxicology) Job at Nimbus Therapeutics

Nimbus has an outstanding opportunity for a Toxicologic Pathologist with deep small molecule expertise to lead our Nonclinical Safety function. This individual will play a dual role-setting the strategic direction while also being actively engaged in hands-on discovery... 

BigDataKB.com

Data Analyst Remote Jobs Entry Level Jobs For Freshers Job at BigDataKB.com

 ...Data Analyst Remote Jobs Entry Level Jobs For Freshers Please explore below table to see and apply latest data analyst entry level remote jobs for freshers: Just hit the + icon as shown below to see the detail of a particular data analyst remote jobs for freshers and... 

WV Departments of Health, Health Facilities, and Human Servi...

Temporary Investigator Job at WV Departments of Health, Health Facilities, and Human Servi...

 ...oriented, experienced professional to join our team as a temporary Investigator. If you have a passion for justice, a keen eye for detail, and...  .... Primarily focus on Equal Employment Opportunity (EEO) and Hostile Work Environment investigations. This position...