Job Description

Job Description

Job Description

Summary of Position:

The Practice Manager is a critical role to Frost Orthodontics. This role will serve in the coordination and management of all administrative and clinic functions to lead and support all team members within a practice. The primary responsibilities of the Practice Manager are to ensure the efficient flow of the schedule, maintaining adequate orthodontic supplies within the monthly budgets, and work closely with doctors and leadership to ensure the success of the orthodontic practice. The Practice Manager will ensure that patients receive an exceptional patient experience, and the team members are trained to meet all compliance and clinical standards, while providing compassionate care to every patient.

Essential Job Functions:

• Optimize the efficiencies of the office to better serve our patients through building the team and ensuring team members receive the proper training and have the necessary skills and information to be successful.
• Provide an exceptional patient experience by ensuring clinical schedule is flowing efficiently, both in terms of the scheduling of patients and supporting team members and monitoring patient time.
• Facilitate the staffing needs of the team, including recruitment and onboarding.
• Accountable for upholding the office to the highest integrity by adhering to all government regulations, industry standards, and company policies and procedures.
• Responsible for the operational readiness of the office, including staffing, supply availability, and ensuring dental equipment is working properly.
• Coach and train team members on updated procedures or changes in processes.
• Assessing the current talent and culture of team.
• Serve as the point of contact with supply representatives and service technicians; manage inventory within the assigned budgets.
• Provide insights for improving growth and development within the practice.
• Leverage existing Office Managers (where applicable) to ensure the success of site(s) within each practice.

Core Competencies:

• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Develops Talent - Developing people to meet both their career goals and the organization's goals.
• Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Financial Acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
• Directs Work - Providing direction, delegating, and removing obstacles to get work done.
• Ensures Accountability - Holding self and others accountable to meet commitments.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Knowledge, Skills and Abilities:

• 2+ years of Managerial Experience.
• Knowledge of Dental and or Orthodontics is preferred.
• Knowledge of dental insurances, service limits, and financing options.
• Exemplary customer service focus with excellent written and communication skills.
• Experience with Microsoft Word, Outlook, and Excel.
• Compassion for our patients, parents, and team members.
• Integrity, always doing the right thing.
• Dependability, reliable to be at work when scheduled.
• Attention to detail, able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.
• Must always conduct self in a professional manner and appearance.
• Proper telephone etiquette and information gathering skills.

Education and Experience

• High School Diploma, GED or equivalent
• 2+ years of Managerial experience

Physical Requirements

Must be able to remain in a stationary position approximately 50% of the time. Frequently move about inside the office to access file cabinets, office machinery, etc. (approximately 50% of the time). Finger dexterity is needed to access, enter, and retrieve such items as computer keyboards, phone, photocopiers, filing cabinet, and fax machines. Therefore, must be able to exchange accurate information in these situations through text and through email. Must be able to exchange accurate auditory information, as regularly communicates with patients, responsible parties, Doctors, and other staff members regarding inquiries about their financials, scheduling, and treatment. Exposure to moderate-loud noise levels and fast paced. Occasionally may be required to lift up to 30 Ibs. Must be able to reach a height of at least 3 feet intermittently.

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