Job Description
Guides and directs the Quality Department to assure appropriate procedures are in place that will assure both internal and external customer quality expectations are achieved. Function as the primary point of contact for the Operation in responding to critical customer issues, Quality Key Measure performances and other “Customer Specific initiatives”.
Essential Duties:
- Works with Engineering on advanced quality planning for future programs and ensures that all special characteristics identified during product development are monitored using statistical techniques throughout the manufacturing process.
- Supervises and manages Quality Engineers and Quality Support Staff.
- Manages Quality Reporting system.
- Measures, monitors and reports out (with dashboard) on total customer quality – including standard warranty, concessions and scrap (Total COPQ).
- Drives timely completion of corrective actions for the plant quality, sales and engineering functions. Leads root-cause failure investigation and analysis to satisfy customer quality concerns, assure proper identification of corrective actions and/or determine need for issuing a “known documented defect” (KDD).
- Serves as the Management Representative for Quality. Manages the internal audit schedule for ISO9001:2015. Administers all Quality activities as defined in the ISO9001:2015 standard. Ensure that plant successfully implement applicable World Class Quality Systems, and are certified / compliant with ISO9001:2015 standard.
- Manages supplier base. Works with plant quality/purchasing manager(s) to track and elevate supplier quality issues for visibility and resolution/recovery. This includes leading the MQR and corrective action processes for Supplier issues.
- Ensures that facility maintains calibration on all variable and attribute gauges.
- Interface with launch teams and support initiatives. Participates in program/PDP development efforts to affect design for quality outcomes.
- Complete individual development plans for each member within the Quality Department.
- Establishes the criteria guideline for determining incoming inspection frequencies and ensuring that it is conducted.
- Provides on-site customer support. Track PPSC’s, assist teams with problem solving, follow up and provide support on significant issues.
- Ensures that a final product audit is conducted to the necessary instructions, frequency and auditors.
- Development of Manufacturing Quality Engineer resource budgets and staffing needs, participate in the interview process and add resources as needed.
- Ensure all customer comments are reviewed, addressed and closed in a timely manner.
- Second point of contact under the Plant Manager for all customer emergencies and correspondence. Keeps management team abreast of significant product and/or customer quality issues; identifies and drives actions to improve the situation.
- Conducts monthly warranty/quality reviews with business leadership.
- Understands plant quality objectives and associated systems.
- Interprets total quality philosophy to key personnel in organization.
- Understands and applies (as needed) statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes.
- Maintains a working knowledge of government and industry quality codes and standards.
- Possesses effective root cause and corrective action skills including 8D, 5 phase, A3, etc.
- Works with Supplier Quality and Procurement to enforce best practices with 3rd party suppliers, including completion of supplier PPAP warrant.
- Participates in discussions with JCI legal counsel, as needed, where customer issues involving product quality require expert opinion.
Qualifications:
- Bachelors degree in Engineering or related field is required.
- Minimum 8 years’ experience in the quality disciplines.
- Minimum 2 years of management experience.
- Six Sigma Black Belt preferred
- This role may require travel up to 20% of time.
Air Distribution Technologies, Inc is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law.
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