Job Description

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means :

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Position Overview:

As a Customer Service Representative, you will be responsible to provide telephonic support to Shareholders, their representatives, and the investment community. Our Customer Service Representatives will ensure all activities, including those that contribute to the satisfaction of customers, are met.

• Position: Customer Service Representative
• Position Status: Part Time – Work from Home
• Hours of Work: 4 Hour Shifts Between Monday-Friday 10:00am-4:00pm EST
• Location: NS, NB, PEI, ON, MB, AB

Salary:

• All Other Provinces: $17.50 English/$19.50 Bilingual (Eng/French)
• Ontario: $19.35 English/$20.50 Bilingual (Eng/French) 

Responsibilities:

• Answer incoming telephone inquiries in accordance with Call Center guidelines 
• Follow up on escalated calls, as required
• Submit fulfillments or research cases for callers’ inquiries if applicable
• Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries
• Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders
• Responsible for taking monthly refresher trainings and taking monthly quizzes
• Ensure compliance with policies and procedures and regulatory requirements
• Responsible to answer a minimum of 50 calls daily for various entry level product lines (queues)
• Responsible for answering calls for a baseline of 7 hours daily
• A self-starter and takes initiative to take on new projects and additional responsibilities 
• Other duties and responsibilities as assigned

Requirements:

• Strong communication skills (written, verbal and listening)
• Bilingualism (English/French) considered an asset
• High School Diploma/equivalent education
• 1 – 3 years call center experience with heavy call volume
• Advanced knowledge of PCs, familiarity with system navigation, and strong keyboard skills
• Able to endure prolonged seating/standing associated with the performance of essential functions
• Highly self-motivated, self-reliant, self-competitive and will push themselves to exceed expectations
• Has a strong ability to take action to meet and exceed customer expectations with integrity

This job posting is for active vacancies. Applications are screened with AI technology and reviewed by NTT DATA recruiters.

#NBIND   

Inclusion. Belonging.

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT DATA what you do matters. Because here YOU can.

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