Job Description
$24 - $29 Per hour
Full-time, Part-time, Contract
Remote | Las Vegas, NV, United States
The Opportunity
You’re the kind of person who is always looking to learn. You want to grow into something greater and you’re looking for an employer encourages and supports your professional development. Advanced Home Care promotes advancement and rewards our employees based on individual performance and merit. Sure you’ll have exposure to the team, but all of our people are accountable for their success. Competitive and focused, our team is on a mission to deliver excellence. We also know that this can only be accomplished by supporting our employee growth and development. By providing frequent feedback and consistently measuring progress, we’ve discovered the recipe for success that’s delivered year over year growth since our first year of business. This a culture of winning. At Advanced Home Care we breed winners.
Responsibilities
Provide timely and effective support via live chat and telecommunication.
Meet and exceed performance targets and key performance indicators (KPIs).
Engage with customers to understand their needs and resolve issues.
Participate in training sessions to improve product knowledge and skills.
Handle escalated customer issues with professionalism and empathy.
Document customer interactions and feedback for continuous improvement.
Utilize CRM tools to track customer interactions and follow-ups.
Stay updated on product offerings and industry trends to assist customers.
Collaborate with team members to enhance service delivery and efficiency.
Provide feedback to management on customer trends and service improvements.
Adapt communication style to suit diverse customer personalities and needs.
Contribute to a positive team environment and support colleagues.
Experience/Qualifications
Proven experience in live chat or telecommunication support roles.
Ability to meet and exceed defined performance targets and KPIs.
Strong communication skills to engage with diverse customer personalities.
Willingness to participate in ongoing training and professional development.
Demonstrated ability to handle escalated customer issues with empathy.
Experience using CRM tools for tracking customer interactions.
Adaptability in communication style to meet customer needs effectively.
Eagerness to learn about product offerings and industry trends.
Familiarity with documenting customer interactions for process improvement.
Ability to collaborate effectively with team members for service enhancement.
What's in it for you? (Salary, Commissions & Benefits)
Enjoy the flexibility of working remotely from anywhere in Las Vegas, NV!
Receive a competitive base salary that reflects your skills and contributions.
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