This is an onsite position.
PIH Health is seeking a dedicated and skilled RN Telephone Advice/Triage Nurse to join our Call Center team on a full-time basis, with the requirement to work days and a rotation of weekends. This role is integral to providing high-quality care to our patients by offering expert nursing advice and triage services over the phone. The successful candidate will conduct patient assessments using standard protocols and standardized procedures, leveraging their clinical knowledge, experience, and best practices to independently provide medical advice for patients with urgent, emergent, or potential health issues. The RN will make safe, effective, and appropriate dispositions, including facilitating referrals to primary care, specialty providers, healthcare facilities, and community resources. A key responsibility includes educating callers about their immediate healthcare needs using a solid foundation in basic nursing principles, practices, ethics, and concepts. The role also involves handling incoming calls, faxing prescriptions, and assisting with processing prescription refills. Initially, the position will be office-based with the potential to transition to remote work after meeting departmental requirements. PIH Health is a nonprofit, regional healthcare network serving approximately 3 million residents in the Los Angeles County, Orange County, and San Gabriel Valley region. Our fully integrated network is known for excellence in patient care and experience. We offer competitive salaries ranging from $44.69 to $73.73 hourly. This is a regular/at-will position with no travel required, located at the IDS Call Center in the City of Whittier, Los Angeles.
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