Job Description

Seeking an expert in NGS who is energized by sharing knowledge and best practice. With a focus on customer experience, the candidate will assess the performance needs of internal support staff and customers and design, develop, and implement instructional solutions that enhance their ability to use our leading-edge products. Develop technical courses, contribute to on-line learning programs, and evaluate the effectiveness of instructional programs. Collaborate closely with internal experts to acquire technical guidance and best practice know-how and continuously update training curricula. Responsibilities include serving as lead instructor for new product training and conducting train the trainer sessions to certify regional instructors; representing Commercial Training on new product implementation teams and preparing global training strategy and plan; conducting needs analyses for target audiences mainly dealing with library preparation protocols, instrument operation, software, and troubleshooting best practices associated with Illumina’s next-generation sequencing and microarray technology products; designing and developing training materials dealing with nucleic acid sample preparation, sequencing, genotyping, advanced data analysis, and instrument set-up, operation, and maintenance; developing instructor-led training courses for internal and external customers including technical presentations, demonstrations, lab exercises, technical Q&A sessions, and assessments; preparing for technical training courses by acquiring necessary supplies, setting-up instruments and support equipment, and coordinating prerequisite tasks with prospective participants; continuously updating course materials to keep pace with rapidly evolving technology and products; evaluating the effectiveness of training activities and implementing improvement measures based on findings/feedback; and developing and improving key company processes that support the mission of building a world-class customer support organization. Requirements include Illumina library prep experience and/or multiomics experience highly desired, 3 years biotech/pharma experience preferred, prior experience with DNA sequencing or microarray technologies, experience creating presentations or instructional materials such as PowerPoint, strong organization skills, ability to work collaboratively and communicate effectively in a highly matrixed global organization, outstanding interpersonal skills, clear vision of and commitment to providing outstanding customer service, and willingness to travel up to 10%. Education required is PhD or M.S. in Biochemistry, Molecular Biology, Bioinformatics, or Genetics plus 3 years technical work and/or technical training experience or B.S. plus 5 years technical work and/or technical training experience. The role is not eligible for visa sponsorship.

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