Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

 

Why you'll love this job

Our goal is to create an environment with strong product leadership and empowered product teams delivering amazing products for our customers. Of course, we also want to make sure we are having fun, working with and caring for amazing people.

American Airlines Dojo Hangar - a place where our teams come to receive coaching, learn new ways of working, and develop their technical excellence. In the Hangar we bring product leaders, engineers, airport staff, and customers together to collectively build the most customer-centric capabilities while improving how we work simultaneously - to rapidly deliver customer value faster than ever before. Teams work on their existing backlogs in highly focused sprints and spend most of their time pairing - but dedicated time is given to learning and experimentation. Our coaches are subject matter experts who immerse with the teams and provide active feedback. 

• We are looking for Product Coaches or experienced Product Managers / Product Owners who want to help hundreds of product leaders, executives, and teams to further develop their product mindset.
• Our product coaches are here to build, develop, and refine every aspect of how we deliver value through technology for American Airlines
• We at American Airlines have embraced a product model and are pushing to deliver value to our customers faster than ever.
• If you want to join our Dojo / Hangar where teams are excited to utilize cutting-edge technology and great product-centric techniques like Value Stream Mapping, Lean portfolio management, Lean startup concepts, Agility at scale, product backlog, and management, then this is the place for you.
• The role of a Product coach will be to help the enterprise with business agility while pulling from experience and bodies of knowledge such as product management, agile frameworks, and lean practices.
• As a Product coach, you will leverage your extensive practical product management and agile expertise to solve real-world problems, guiding leaders and teams to understand, embrace, and evangelize new ways of working.
• The Senior Product coach will also play an integral role in influencing product coaching strategies as well as partnering and mentoring other coaches to build a world-class coaching organization.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. 

• Serve as a transformation coach to senior leaders and product teams guiding them to better business agility
• Bring your real-world product management and agile experience to the enablement organization to help build a viable community of product coaches and practitioners throughout the enterprise
• Work with product leaders and teams throughout the enterprise to ensure relentless drive for customer focused outcomes using data to gather greater insights
• Coach and mentor product teams to leverage appropriate principles such as product mindset, agile principles, human-centered design principles, engineering practices, and frameworks to deliver high value products and capabilities
• Enable and inspire a collaborative and empowered culture to promote greater business agility
• Design and develop facilitator-lead materials related to product and agile practices 
• Through coaching soft skills, build trust, evaluate team’s current practices /methodologies and recommend appropriate next steps to achieve greater business agility
• Develop and influence learning strategies for product managers, product owners, and other product leaders
• This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) that are not referenced

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in business administration or a related field or equivalent work experience
• 3 years of experience leading technology-powered products in a product manager or other product leader role
• Skills and Knowledge of servant leadership, situation awareness and conflict resolution

Preferred Qualifications- Education & Prior Job Experience

• Demonstrable work experience in helping product leaders to create an environment conducive to supporting empowered product teams delivering great results
• Experience in helping product leaders and senior leaders align priorities to the overall business goals and product strategies
• Proven experience in building relationships with senior leaders across the organization to influence and inspire change

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. 
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. 
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. 
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
  
   

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

 

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