This role would report to the Sr. Product Manager of Operations Products. Required Skills & Experience: 3+ years' Salesforce.com or similar administrative experience Four-year degree in Business preferred or equivalent work experience Supply Chain and Manufacturing knowledge is preferred Experience deploying advanced Service Cloud functionality, including but not limited to: Cases, service console, knowledge, customer communities, and more. Aptitude for solving business processes and problems by using core Salesforce.com functionality, including but not limited to custom objects, workflows, profiles, sandboxes, and AppExchange applications Ability to provide after-hours support as needed Experience in taking customer service type calls/comfortable on the phone Good verbal and written communication skills Relevant responsibilities: Certified Salesforce Administrator Recommend high-value adaptations of Salesforce with close collaboration to GloviaOM and iTrack capabilities functionality as a result of self-directed and hands on training Acquire and interpret business requirements, creates a functional specification, provide accurate estimates, and meet deadlines on deliverables. Work closely with business leadership, business analysts, developers, architects, and other key stakeholders in the design, configuration & build of the SFDC instance of APD. Mitigate significant risks associated with projects, which have a high technical complexity and/or involve significant challenges to the business. Configure and support APD based on input from key business stakeholders. Supporting and troubleshooting integration incidents Supporting PAE Supply Planning Master data (Demand Forecast and Warehouse Network - Transit Time) failures Monitoring Pallet assignment errors and exceptions and advising business for corrective steps Republishing failed platform events and working with iTrack (WMS) team during any system breakdown Health Check monitoring for batch jobs and Platform Events publishing Daily incident support & troubleshooting Support for QA and system integrated testing for any major go-lives Other duties as assigned Preferred skills: Strong proficiency in Salesforce.com Proficiency in cloud-based SaaS solutions Proficiency in data analysis and understanding of data needs as it relates to operational functions Preferred: Proficiency in managing Order Optimization Solutions Preferred: Proficiency in managing Inventory Solutions Preferred: Proficiency in consumer / customer capabilities or experience solutions About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. US Tech Solutions
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