POSITION SUMMARY: The telephone interviewer conducts activities associated with the collection of data from caregivers receiving various services, such as MST. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work. Bilingual skills (Spanish/English) required; DUTIES AND RESPONSIBILITIES: Maintenance of assigned client call files including enrollment data, primary caregiver contact information and best time to call; Conduct surveys in accordance with preferred interviewing practices; Completion of surveys on-line or manual entry of data after the measure is administered; Provider relations and customer service to caregivers, providers, MST Institute representatives, DCF and CSSD representatives, and any other key stakeholders regarding data collection or administration of surveys; Generate reports as required; Staff the toll-free TAM dedicated phone line; Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures; Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds; Performs other tasks/responsibilities as required to support the business operations. EDUCATION AND EXPERIENCE REQUIREMENTS: Associate’s Degree required; 1 year customer service/administrative work experience required; Attends annual Conflict of Interest training. KNOWLEDGE/SKILLS/ABILITIES: Excellent organizational skills; Bilingual skills (Spanish/English) required; Strong attention to detail; ability to work on multiple tasks and meet deadlines; Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet ; Strong written and verbal communication skills required. PI81a263570df3-25448-38149224
...Job Title: CAPA Investigator Owner Location: Round Lake IL Duration: 12 Months Description: CAPA/NCR writers... ...as well as US & International Regulatory and client corporate quality requirements. 4. Provide guidance and coaching on...
...campaigns. Work with CEO and The Black Institute Board to advance the missions of TBI & BLAC. Work closely with the Lead Community Organizer, to develop strategies for projects and campaigns. Implement community forum, social events, town hall and problem-...
...Description Warehouse Worker, Picker / Packer, Sorter, Lumper - We are immediately hiring 30 Warehouse Associates to work at a large distribution... .... EARN $18 - $18.50 AN HOUR FULL-TIME WORK! IMMEDIATE START! At the warehouse you will have access to free parking and...
...ethically to create a positive impact for both people and the planet. About the Role Were seeking a highly skilled PT Product Photographer with strong expertise in on-white e-commerce photography, specifically for jewelry. This role is responsible for...
...Welcoming and Booking New PatientsMaking and Receiving phone callsScheduling and modifying appointmentsVerifying insurance eligibility... ...Positive demeanor and attitudeComfortable working in a call center environmentCoachable and willing to learnGood reasoning and...