Job Description

Job Description

Job Description

About 3G

At 3G, we specialize in empowering businesses with our cutting-edge Transportation Management Software (TMS), designed to optimize logistics and streamline supply chain operations. Our comprehensive, cloud-based solutions enable manufacturers, distributors, and freight brokers to automate and scale their shipping processes, boost efficiency, reduce costs, and increase visibility across the entire supply chain.

With a focus on innovation and integration, 3G’s platform offers advanced features like real-time carrier connections, automated workflows, route optimization, and seamless ERP integration. Our mission is to help businesses move freight faster, smarter, and more reliably in the fast-paced world of logistics. As an industry leader, 3G supports customers through every transportation challenge, from managing multi-modal shipments to dynamic pricing and invoicing.

Join our team and help drive the future of logistics with state-of-the-art technology and a commitment to continuous customer success.

Summary of Position

As a Technical Customer Support Specialist, you will provide advanced support to our enterprise clients, who depend on our platform to optimize their operations. This role requires strong technical problem-solving skills, the ability to quickly learn new technology, and close collaboration with our development and hosting teams, along with highly technical end users. You will troubleshoot complex issues, guide clients through software features, and coordinate with other departments to resolve customer issues.

At 3GTMS, You Will:

• Provide expert-level troubleshooting and support for our enterprise SaaS logistics platform.
• Collaborate with customers' technical teams to diagnose and resolve complex software issues.
• Document technical solutions clearly to enhance the knowledge base.
• Collaborate with internal teams, including product and engineering, to escalate customer issues, communicate customer feedback, and contribute to product improvements.
• Stay updated on new software releases and industry changes.
• Respond to urgent customer issues off-hours as needed.
• Other responsibilities as assigned by management.

You will thrive in this role if you:

• Have a Bachelor’s degree in Logistics, IT, or Engineering, or 3-5 years of customer-facing software support/troubleshooting experience in a Cloud/SaaS environment.
• Have knowledge of transportation and over-the-road modes (TL, LTL, Parcel, Intermodal).
• Are customer-driven, results-oriented, and focused.
• Have outstanding communication skills, both verbal and written, with strong attention to detail.
• Have strong analytical and problem-solving skills regarding software issues.
• Maintain composure and a positive attitude during challenging situations.
• Can quickly learn new technologies and platforms.
• Can work independently and take initiative.

A plus if you have:

• Technical customer support experience in a B2B environment.
• Experience with 3G Software or other transportation management systems.
• Experience with SQL.
• Experience with Java.
• Experience with integration technologies like JSON and XML.

Levels – Based on experience and ability to work independently:

• Customer Care Specialist
• Sr. Customer Care Specialist

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