Job Description

We’re looking for a Trade Account Manager Support legend to partner closely with one of our senior Account Managers who looks after our stable of key, high-revenue customers . These are serious builders working on multi-lot housing developments — and they rely on us to source and deliver everything they need to complete their projects, on time and on budget. Who We Are At Riviera Hardware Holdings Ltd , we don’t do things by halves. We’re the largest group in the Mitre 10 network, proudly Kiwi-owned and operated, with five Mitre 10 MEGA stores across Auckland’s North Shore. Add to that Columbus Coffee cafés , a Distribution Centre , and our Frame & Truss Manufacturing Plant – and you’ll see why we’re a household name. And let’s talk Albany … this is our flagship store and the largest hardware store in New Zealand! With a Columbus Café, full trade offer, garden centre, and drive-thru, it’s a fast-moving, high-energy environment where there’s always something happening. About the Role This isn’t your average sales admin job — this is the engine room behind our major trade accounts! You’ll be the go-to problem solver , helping our Account Manager deliver exceptional service to some of our most valuable customers. From quoting and order management to sourcing specialized and hard-to-find building products , you’ll play a critical role in keeping projects on track. One moment you’ll be coordinating direct-to-site deliveries, the next you’ll be negotiating with suppliers to find that one unique product that keeps a housing development moving. If you love variety, have strong commercial instincts, and thrive on making things happen, this is your kind of challenge. Your Day-to-Day Partner with a senior Account Manager to support top-tier trade customers Source specialty and custom-made building products for housing developments Prepare quotes, process orders, and follow up to ensure seamless delivery Coordinate transport and logistics direct to site Maintain clear communication and accurate data across all systems Build strong relationships with suppliers and trade customers alike What You’ll Bring Fluency in Mandarin and English (spoken and written) – strong business English is essential Solid product knowledge across building and timber supplies, and confidence sourcing specialty items Exceptional relationship and communication skills – you’ll be liaising daily with builders and suppliers High attention to detail and accuracy under pressure Competence with Microsoft Office (Excel, Word, Outlook) and WeChat Calm, proactive, and resourceful – you get things done Team spirit, positivity, and a sense of humour (we work hard, but we laugh harder) Why You’ll Love It Here Competitive salary that reflects your experience Generous staff purchase scheme at select Columbus Cafés and Mitre 10 stores! Career growth opportunities within New Zealand’s leading home improvement group Supportive team culture with variety, challenge, and momentum every day What’s Next? If you’re fluent in Mandarin, confident in English, and love the satisfaction of solving problems, join us and help keep our major trade projects on track. Apply now – we’d love to meet you! Apply now Share Apply with #J-18808-Ljbffr Mitre 10

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