Job Description

NEW POSITION! SQFI is Hiring a Training Technical Support Assistant (Hybrid Role)

Do you have a passion for supporting training programs, managing projects, and providing top-tier administrative support? If you’re detail-oriented, organized, and thrive in a dynamic environment, this might be the perfect role for you.

Quick Snapshot: In this role, you will provide administrative, analytical, and project management support for the SQFI technical team, with a focus on the training team. You’ll be responsible for managing communications, coordinating training logistics, analyzing data, and supporting global stakeholders to ensure the smooth delivery of SQFI’s training programs.

What You’ll Do in This Role:

• Administrative & Customer Support: Monitor and respond to training-related emails, assist training centers, and handle technical inquiries.
• Training Coordination: Update and distribute course materials, manage invoices, and support training program logistics.
• Scheduling & Event Management: Schedule courses, track registrations, coordinate instructors, and manage virtual events using platforms like Adobe Connect.
• Data Analysis: Analyze training data to identify trends and support strategic decision-making.
• Process Improvement: Assist in implementing strategies to enhance training efficiency and technical solutions.
• Reporting & Collaboration: Prepare analytical reports and work with SQFI staff to identify growth opportunities.

Education and Skills That You’ll Need to Be Successful:

• A minimum of one to two years of prior professional work experience in a similar role or related field.
• Relevant college degree.
• A clear understanding and ability to process and maintain information through database software.
• Proven and advanced knowledge of Microsoft Office 365 programs including: Excel, Word, PowerPoint, Outlook, and Teams.
• Previous technical and training experience, specifically working with a remote global team, is a plus.
• Previous experience using training platforms such as Adobe Connect, HubSpot, Matrix Maxx (or other invoicing platform), and Zoom preferred.
• Ability to coordinate and run a virtual training platform to include troubleshooting any issues.
• Strong customer service skills and team orientation with excellent follow-up skills.
• Strong writing, editing, proofreading and communication skills.
• Strong critical thinking and analytical skills.
• Excellent time and project planning and management skills
• Ability to work well with various colleagues across the organization as well as external vendors.
• Written and spoken understanding of various languages, particularly Spanish, Chinese, Japanese, and/or Portuguese is a plus.

Why FMI and SQFI? At FMI, we are the champions for the food industry and the issues that make a difference to our members in the food industry. Our work touches the lives of over 100 million households in the U.S. and representing an $800 billion industry with nearly 6 million employees. As part of FMI, our Safe Quality Food Institute (SQFI) is a thriving global food safety and quality program (currently in 40 countries across 6 continents) that is recognized by food retailers, brand owners, and food service providers world-wide. The SQFI team is fun, collaborative, dedicated, and experienced.

Our Benefits: We offer a generous benefits package that includes health benefits, 401(k), 11 paid holidays, paid leave benefits, a summer hours program allowing you to work only half days on Fridays during the summer, volunteer opportunities (if you want to give back to your community), the chance to join our employee wellness group and much more!

This position only requires you to be in the Arlington office for a minimum of two full days per week.

Apply Now: If you are a critical thinker who is detail-oriented with a passion for training support and project coordination, we encourage you to apply.

Learn more about SQFI at and FMI at .

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FMI is an Equal Opportunity Employer.

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