Job Description
Job Summary: A UX Designer II defines the customer interactions of our products. She/he owns and executes part of the design strategy for a business or product line. She/he is seen as a critical stakeholder for the design of new products.
Responsibilities:
Customer (or User) Focus
• Works collaboratively with research to help identify opportunities to better understand customer's needs.
• Understands how his/her role impacts customer satisfaction.
• Analyzes and interprets what is happening in the market, driven by the latest news/incidents, particularly competitive announcements and events.
Creative Problem Solving
• Can work proactively with technology, product and other key stakeholders to come up with new and creative ideas.
• Can generate new ideas by analyzing product data for insights.
• Proposes solutions when faced with a new design challenge.
• Seeks new ideas from other internal stakeholders.
Product Design
• Define user experience concepts and components for the product or project using tools such as wireframes, prototypes, and process flow diagrams.
• Works with UX Researcher to understand the user needs.
• Collaborate on when to execute usability testing for applicable projects.
• Deliver established UCD solutions/processes.
• Good interaction design skills and attention to detail.
• Introduces new design patterns and style guides.
• Can clearly articulate design rationale and concepts
Data Driven Analysis & Testing
• Proactively uses data to establish key metrics for projects.
• Explores data from analytics packages, customer insight or other sources to understand context of research work.
• Identifies gaps where data is needed.
• Regularly tests design work with users in partnership with UX Research team.
• Iterates research methods based on testing and data analysis.
Technical Skills
• Has a very good knowledge of the tech stack of the organisation.
• Understands the nuances of designing for different platforms.
• Uses design software (Axure, Sketch, Invsion) to intermediate level.
• Builds good working relationships with tech teams.
• Uses relevant tools for communicating designs to developers.
Competencies:
Personal Capability
Practices Self-Development
• Continually develops depth and breadth in key competencies
• Takes concrete actions relating to feedback to improve performance
• Actively seeks feedback from others
• Understands own strengths and weaknesses and looks for opportunities to build on both
Solves Problems and Analyzes Issues
• Is able to ask effective questions and collect facts from multiple sources in order to solve problems
• Is able to effectively identify and analyze problems and propose solutions
• Effectively manages day-to-day issues and problems without intervention
Innovates
• "Brainstorms" with others to look for different approaches to current process and tasks
• Looks for opportunities to develop new ideas or thinking within own role
• Experiments with new ideas as part of role
Interpersonal Skills
Communicates Powerfully and Prolifically
• Demonstrates effective conversational skills, including active listening and questioning
• Shares information relevant to own role
• Participates in team presentations
Collaboration and Teamwork
• Encourages co-operation between all members of the team
• Seeks team members' input and expertise; facilitates open and interactive discussion of matters affecting the team
• Helps people to resolve conflict
• Identifies and removes barriers to team performance
• Identifies ways for further collaboration across teams
Builds Relationships
• Establishes rapport with others on the team and across teams
• Works effectively with others to get work done
• Treats all individuals with respect
• Handles difficult situations, minimising conflict
Experience (US Only) and Education
Suggested Minimum Years of Experience: 4-6 years
Critical Experiences (Required for entry into this role): N/A
Education to Qualify:
U.S. National Base Pay Range: $70,200 - $117,100. Geographic differentials may apply in some locations to better reflect local market rates.
This job is eligible for an annual incentive bonus.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week:
• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Job Tags
Full time, Temporary work, Part time, Local area,